YEHIA ABDALLA
Dubai,UAE
Summary
A professional with expertise in technical product understanding and sales target achievement, complemented by point of sale expertise and strong empathy. Proficient in digital marketing tools, tactful negotiation, and feedback reception, ensuring effective communication and customer satisfaction. Skilled in helpdesk operations and returns handling, with a focus on enhancing customer experience. Career goals include leveraging skills to drive business growth and improve service delivery.
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information. Eager to contribute to success and growth of Customer service representative role.
Overview
3
3
years of professional experience
Work history
Sales assistant
AEE Trading CO. L,L,C
Dubai, UAE
08.2024 - Current
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Trained new staff members, fostering a supportive working environment.
- Collaborated effectively with team members to meet sales targets.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Customer service representative
codci cote d ivoire
Abidjan
11.2022 - 03.2024
- Ensured smooth running of operations with timely preparation of reports.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Collaborated with sales team to maximise product visibility and sales.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Streamlined processes through efficient record keeping.
Education
Diploma - ARABIC LANGUAGE
QATAR UNIVERSITY
DOHA, QATAR 08.2021 - 05/2022
Skills
- Technical product understanding
- Sales target achievement
- Point of sale expertise
- Strong empathy
- Digital marketing tools proficiency
- Feedback reception
- Tactful negotiation
- Strong written communication
- Helpdesk operations
- Returns handling
Languages
Arabic
Native
English
Advanced
French
Upper intermediate
Timeline
Sales assistant
AEE Trading CO. L,L,C
08.2024 - Current
Customer service representative
codci cote d ivoire
11.2022 - 03.2024
Diploma - ARABIC LANGUAGE
QATAR UNIVERSITY
08.2021 - 05/2022