Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Hi, I’m

Yehia Shawky

Ras al-Khaimah,Ajman
Yehia  Shawky

Summary

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs. Dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction. Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in [Industry] sales, providing accuracy and efficiency in day-to-day store tasks. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Territory Sales Representative driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Overview

3
years of professional experience

Work history

SUEZ
المنصورة, Egypt

Sales Assistant
01.2020 - 01.2023

Job overview

  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Received and processed product returns.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.

Itsu
Ras al-Khaimah, Imarat Ra's al Khaymah

IT Technician
02.2020 - 01.2022

Job overview

  • Maintained optimum levels of IT support to 3 staff across [3] sites.
  • Resolved service requests within target timeframes.
  • Coordinated and executed routine hardware upgrades.
  • Maintained optimum levels of IT support to [2] staff across sites.
  • Conducted failure analysis on failed or returned devices.
  • Analysed incident data, identifying underlying causes and proposing resolutions.
  • Installed networks and managed components such as servers and Internet Protocols (IP)s .
  • Optimised desktop, telephony and application infrastructure to meet operational demand.
  • Supported IT department in contract management and equipment purchasing.
  • Kept clients well-informed of ticket status.
  • Provided first line technical support to clients, responding within agreed timescales.
  • Showcased new features and best modes of practice to wide range of users.
  • Prioritised ticket queue, closing interactions and logging requests upon query resolution.
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Achieved Service Level Agreement (SLA) targets by championing consistency and high quality of work.
  • Prioritised incoming tickets to facilitate maximum efficiency.
  • Carried out Planned Preventative Maintenance (PPM) on technological equipment and peripheral devices.
  • Distilled complex technical information into easily digestible instructions for end-users.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Tracked computer system and network performance to identify root causes of issues.
  • Followed manufacturing instructions and design specifications when completing repairs.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Escalated appropriate issues to senior technicians, relaying relevant information in handovers.

Education

delta acadimy
egypt

Bachelor of Business Administration

Skills

  • Active selling
  • Thorough stock replenishment
  • After-sales care
  • Visual merchandising
  • Retail marketing
  • Stock security
  • Consultative selling
  • Product demonstrations
  • Excellent timekeeping
  • Enthusiastic communicator
  • Product expertise
  • Challenge 25 policy enforcement
  • Customer assistance
  • Stock merchandising
  • Visual merchandising strategising
  • Trend forecasting
  • Brand awareness
  • EPOS knowledge
  • Merchandising proficiency
  • Retail merchandising expertise
  • Results-orientated
  • Customer service oriented
  • Energetic self-starter
  • Financial records analysis
  • Outgoing and enthusiastic

Languages

English
Intermediate

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 1 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Freemason
  • Toastmasters
  • Lions Club
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Rotary International
  • International Council of Nurses
  • American Institute of Certified Public Accountants

Timeline

IT Technician

Itsu
02.2020 - 01.2022

Sales Assistant

SUEZ
01.2020 - 01.2023

delta acadimy

Bachelor of Business Administration
Yehia Shawky