Yahia Alaa Abauomy Shetia
Customer Service Representative
Dubai,dubai
Summary
Experienced customer service professional with a strong background in service delivery and a track record of successfully managing multiple tasks simultaneously. Skilled in building and maintaining professional relationships to enhance profitability and achieve business objectives. Dedicated to providing exceptional customer service to drive positive results for the organization.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Customer Service Executive
I Pay for All LLC DU FRINCHIES
02.2024 - Current
- • Responding to customer inquiries regarding company products and services
- • Resolving complaints professionally and promptly to maintain customer satisfaction
- • Directing clients to appropriate departments or supervisors when needed
- • Accurately processing orders, payments, and account updates
- • Managing product returns, exchanges, and billing concerns
- • Supporting small and medium business clients with tailored service solutions
- • Executed retention-focused strategies, leading to increased client acquisition and loyalty
Customer Service Representative
Jumbo Electronics DU FRINCHIES
03.2023 - 02.2024
- • Maintained customer loyalty by offering personalized solutions and resolving complaints
- • Worked closely with customers to identify service issues, escalate critical problems, and provide timely updates.
- • Trained new team members on customer service protocols and tools.
- • Recognized as “Best Employee” for consistently exceeding service expectations
- • Delivered exceptional customer service to ensure the customer’s satisfaction.
- • Provided post-sales customer support to resolve queries, explain products, ensuring satisfaction, and identifying opportunities for upselling or cross-selling additional services,
- Utilized CRM software to track customer interactions, maintain accurate records, and follow up on pending requests to enhance service reliability.
Medical Sales Representative
National Pharmaceutical Association
01.2022 - 02.2023
- • Built strong relationships with healthcare clients through attentive service and follow-up
- • Handled inquiries, complaints, and post-sale support professionally
- • Delivered product training and information tailored to client needs
- • Collaborated with internal teams to resolve customer issues and track delivery
- • Maintained detailed client records and ensured high satisfaction levels
- Grew account base 120% by delivering high-impact product presentations to medical specialists.
Education
Bachelor of Fisheries And Aquaculture - science
KS University
Kafr Elsheikh 08.2015 - 09.2019
Diploma in occupational safety and health -
Institute of Occupational Safety, Health And Work Environment
Cairo 01.2020
Skills
Customer relationship management
Customer needs assessment
Complaint handling
Product sales
CRM software
Problem-solving
Time management
Customer service excellence
Certification
UAE Driving License
Timeline
Customer Service Executive
I Pay for All LLC DU FRINCHIES
02.2024 - Current
Customer Service Representative
Jumbo Electronics DU FRINCHIES
03.2023 - 02.2024
Medical Sales Representative
National Pharmaceutical Association
01.2022 - 02.2023
Bachelor of Fisheries And Aquaculture - science
KS University
08.2015 - 09.2019
Diploma in occupational safety and health -
Institute of Occupational Safety, Health And Work Environment
Languages
Arabic
English