YEONJAE ROH
Summary
Customer-focused professional with 3 years of experience at Club Med, a global chain resort in China. Successfully handled diverse customer service roles, consistently exceeding guest expectations and resolving challenges with empathy and efficiency. Known for creating memorable guest experiences and thriving in dynamic, cross-cultural environments, I am eager to bring my dedication and skills to Qatar as a cabin crew member.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Amazing Family G.O.
Clubmed
10.2024 - 01.2025
- Directed engaging parent-child activities to boost family bonding
Guest Relations Officer
Clubmed
10.2023 - 10.2024
- Assisted guests with inquiries and resolved complaints effectively
- Addressed guest inquiries before arrival, enhancing overall experience
- Achieved 5-star ratings consistently on China's Ctrip app
Receptionist
Clubmed
03.2022 - 10.2023
- Developed skills in interacting with guests from varying cultural backgrounds
- Facilitated effective teamwork within a multicultural environment
- Ensured personalized service through lobby greetings and room escorts
Ski Instructor
Clubmed
11.2021 - 03.2022
- Provided ski instruction to guests, ensuring safety and engagement in a positive learning environment
Wedding Assistant
M PLUS Wedding Hall Gangnam
11.2019 - 12.2020
- Provided excellent guest service by welcoming attendees, guiding guests to their seats, and addressing any special requests to enhance the overall experience
Education
Bachelor's Degree - Sports Business
Korea University
Skills
- Multilingual
- Excellent Customer service skills
- Teamwork skills
- Event coordination
- Adaptability
- Problem-Solving
Timeline
Amazing Family G.O.
Clubmed
10.2024 - 01.2025
Guest Relations Officer
Clubmed
10.2023 - 10.2024
Receptionist
Clubmed
03.2022 - 10.2023
Ski Instructor
Clubmed
11.2021 - 03.2022
Wedding Assistant
M PLUS Wedding Hall Gangnam
11.2019 - 12.2020
Bachelor's Degree - Sports Business
Korea University
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