YERUSALEM SHOLAYE
Abu Dhabi
Summary
Dedicated Admin Assistance with expertise in managing employee files and visa processing. Enhanced operational efficiency through systematic document management and effective scheduling. Committed to maintaining high customer service standards and ensuring compliance with data protection protocols.
Overview
1
1
Certification
7
7
years of professional experience
Work History
General Office Administrator
Alroeya Tadbeer
Abu Dhabi
03.2023 - Current
- Managing employee and domestic worker files
- Preparing visa applications, contracts, cancellations, and renewals
- Using UAE government systems for labour and immigration processes
- Scheduling interviews, medical appointments, and onboarding
- Coordinated with embassies and recruitment agencies to facilitate recruitment processes.
- Handling data entry, Excel reports, and document tracking
- Maintaining office records and compliance documents
- Supporting HR and operations teams
- Assisted managers in compiling and organising materials for meetings.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Answering customer calls, emails, and walk-in inquiries
- Resolved customer complaints and service issues, enhancing customer satisfaction.
- Managed daily planning of workplace operations, clearly communicating targets to staff.
- Managed confidential information with discretion, upholding data protection standards.
- Handled processing of job orders by coordinating with relevant departments to ensure timely fulfilment.
Office Clerk
China First Highway Constraction Company
Addis Ababa, ETHIOPIA
09.2019 - 09.2022
- Answered phone calls and responded to consultant emails.
- Handled photocopying documents, updating files, and faxing communications for staff.
- Organised hardcopy files systematically for easy access.
- Streamlined office filing system, both electronic and paper, to facilitate quick document retrieval.
- Handled confidential documents and information with discretion, adhering to data protection protocols.
- Scheduled tasks strategically to meet set deadlines for construction work.
- Cultivated relationships with partners and key stakeholders to foster collaboration and communication.
- Assisted with cost and quantity estimates to enhance accuracy in work schedule planning.
- Reported project updates daily and monthly to the project manager.
Education
Certificate of Higher Education - HR AND ADMIN
TRUST ASIAN TRAINING CENTER
Abu Dhabi,01-2019
Bachelor's of science - Construcon and Technology Management
GONDAR UNIVERSITY
Gondar01-2021
Skills
- Document management
- Office organisation
- Microsoft Excel
- Microsoft Office proficiency
- MS Office Suite
- Scheduling appointments
- Scheduling
- Compliance management
- Workflow improvement
- Administrative skills
- Attention to Detail
- Customer service
- Client relations
- Employee management
- Communication skills
- Organisational skills
- Problem solving
- Relationship building
- Confidential information handling
LANGUAGE
ENGLISH
Certification
- HR AND ADMIN COURSE certified.
- Attested Certificate Bachelor's of Science (construction and technology management)
Interests
- Reading
- travelling
- music
Timeline
General Office Administrator
Alroeya Tadbeer
03.2023 - Current
Office Clerk
China First Highway Constraction Company
09.2019 - 09.2022
Certificate of Higher Education - HR AND ADMIN
TRUST ASIAN TRAINING CENTER
Bachelor's of science - Construcon and Technology Management
GONDAR UNIVERSITY