Yesith De Silva
Dubai,UAE
Summary
Results-oriented expert based in Dubai, specializing in high-stakes client advisory, strategic sales, and precise compliance management. Demonstrates a history of delivering outstanding real-time customer service and consistently meeting up-selling goals in intricate hospitality sectors.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Legal consultant
Samaha Group
Dubai, UAE
01.2025 - 12.2025
- Contacted and qualified leads generated through social media marketing and scheduled client consultations with the lawyers.
- Provided clear guidance to clients on Dubai laws, while building client trust and confidence.
- Demonstrated excellent telephone etiquette, promoting a positive company image.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Strengthened brand loyalty with exceptional problem-solving skills.
Quality Controller
Wilfordsmith solicitors
, UK
04.2023 - 12.2024
- Conduct regular inspections and quality checks to ensure processes meet established standards, specifications, and regulatory requirements.
- Identify defects, non-conformities, and deviations, document findings and report issues to relevant departments.
- Implement and monitor quality control procedures to maintain consistent quality.
- Support internal and external audits by preparing documentation and assisting auditors.
Front Officer,Customer Service and Operations Lead
Country Club Nuwara eliya, Sri lanka
Nuwara Eliya, Sri Lanka
03.2022 - 03.2023
- Managed the personalized, end-to-end guest journey, from pre-arrival.
- Coordination and welcoming guests to ensuring an exceptional and
professional departure experience. - Served as the dedicated customer service lead, overseeing all daily
operations, managing bookings, and personally resolving guest issues to maintain the highest standard of client satisfaction. - Engaged in personalized conversations with guests to anticipate needs, recommend exclusive in-house services, and efficiently handle all requests to optimize the guest experience.
Call center executive
Elite staffing solutions (Australian BPO Company)
Colombo, Sri Lanka
01.2018 - 01.2019
- Documented all phone interactions for record keeping and quality
control purposes. - Built long-term client relationships through exceptional customer
service skills. - Increased client trust by providing accurate product information.
- Managed high volume of inbound calls, ensuring swift response times.
- Facilitated positive customer experiences with attentive service
Education
GCE Ordinary Level
Royal College
01.2014 - 12.2015
GCE Advance Level
Royal College
01.2016 - 12.2017
LLB - Law
University of London
02.2019 - 02.2022
Skills
- Client-Focused approach
- Strong written communication
- Patient attitude
- Telephone manners
- Empathy understanding
- Helpdesk operations
Timeline
Legal consultant
Samaha Group
01.2025 - 12.2025
Quality Controller
Wilfordsmith solicitors
04.2023 - 12.2024
Front Officer,Customer Service and Operations Lead
Country Club Nuwara eliya, Sri lanka
03.2022 - 03.2023
LLB - Law
University of London
02.2019 - 02.2022
Call center executive
Elite staffing solutions (Australian BPO Company)
01.2018 - 01.2019
GCE Advance Level
Royal College
01.2016 - 12.2017
GCE Ordinary Level
Royal College
01.2014 - 12.2015