Yessica Salma
Dubai,DUBAI
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level coordinator position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Guest-service-agent
Emaar Hospitality Group
08.2021 - 04.2024
- Maintaining 5 start level of customer service.
- Ensuring that daily task is accomplish on a daily basis.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Coordinating /Raising concerns to different department for a much smoother operation.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Front Office Receptionist
Midtown Residence Jakarta
11.2020 - 07.2021
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
Guest Service Associate
Aiyare Hotel Pattaya
10.2019 - 03.2020
- Greeting guest with a warm smile.
- Handles check in and check out of guest.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Making sure rooms are available before check in time.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Administration and Finance
Tadika Puri
08.2018 - 10.2019
- Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
- Drove operational efficiency within the administration team through continuous process improvement initiatives.
- Collaborated closely with external auditors during annual reviews, facilitating a smooth audit process each year.
- Played an integral role in long-term strategic planning efforts, using financial modeling techniques to project future performance accurately.
- Ensured timely completion of month-end close activities while maintaining strict adherence to accounting standards.
Education
Diploma 3 - Tourism And Travel Management
Tourism Politechnic of Makassar
Makassar, Indonesia09.2018
Skills
- Guest communication
- Check-in and Check-out Procedures
- Guest Services
- Hospitality services
- Customer Service
- Data Entry
- Flexible Schedule
- Basic accounting
Timeline
Guest-service-agent
Emaar Hospitality Group
08.2021 - 04.2024
Front Office Receptionist
Midtown Residence Jakarta
11.2020 - 07.2021
Guest Service Associate
Aiyare Hotel Pattaya
10.2019 - 03.2020
Administration and Finance
Tadika Puri
08.2018 - 10.2019
Diploma 3 - Tourism And Travel Management
Tourism Politechnic of Makassar
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