YETU CHANTAL WACHONG
DUBAI
Summary
Experienced Customer Service and Sales Representative with a proven track record in managing high-volume customer interactions and resolving inquiries efficiently. Demonstrates strong skills in empathy, active listening, and conflict resolution, supported by extensive product knowledge and CRM software proficiency. Successfully negotiated deals at Carrefour, enhancing sales performance while maintaining company policies. Committed to leveraging customer relationship management expertise to drive customer satisfaction and business growth.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Customer Service Representative
WHITE CAFE ABU DHABI
2026.01 - 2026.06
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
Customer Service Representative
Kangle Plaza Hotel
Bamenda
2024.09 - 2026.03
- Handled high-volume inbound calls, resolving customer inquiries efficiently while maintaining professional, friendly communication
- Responded to customer emails and chats, providing accurate information and timely follow-up on issues
Sales Representative
Carrefour
Douala
2022.01 - 2024.06
- Negotiated pricing, terms, and conditions to close deals while protecting margin and company policies
- Collaborated with marketing and sales leadership on campaigns, messaging, and lead generation initiatives
Education
GCE Advance Level -
Government Bilingual High School
Douala, Cameroon2021-01
GCE Odinary Level -
Government Bilingual High School
Douala, Cameroon2019-01
Hotel Management
university of Buea
CameroonSkills
- Empathy
- Patience
- CRM Software
- Active Listening
- Product Knowledge
- Problem Resolution
- Customer relationship management
- Conflict resolution
Languages
English
Advanced
C1
French
Upper Intermediate
B2
Interests
- Blogging about industry trends
- Swimming
Timeline
Customer Service Representative
WHITE CAFE ABU DHABI
2026.01 - 2026.06
Customer Service Representative
Kangle Plaza Hotel
2024.09 - 2026.03
Sales Representative
Carrefour
2022.01 - 2024.06
GCE Advance Level -
Government Bilingual High School
GCE Odinary Level -
Government Bilingual High School
Hotel Management
university of Buea