Yevgeniya Ostra
Dubai,UAE
Summary
Operations professional in financial services specializing in client onboarding and back-office operations. Expertise in AML/KYC compliance with a commitment to accuracy and efficiency. Demonstrated success in process enhancement while upholding high service standards and meticulous attention to detail.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Deputy MLRO & Operations
KHK & Partners Ltd
Dubai
09.2024 - 09.2025
- Oversaw onboarding of HNWI and professional clients, ensuring adherence to AML/KYC standards.
- Managed client records and compliance documentation in accordance with DFSA regulations.
- Conducted periodic reviews and KYC refreshes to maintain accurate and up-to-date client files.
- Performed sanctions and PEP screening during onboarding and ongoing monitoring.
- Administered DIFC portal filings, including licence renewals, share transfers, and company registrations.
- Provided operational support to the Compliance Officer and C-level executives.
- Assisted with compliance reporting and audit preparation.
Operations Assistant
E. Kim, M. Kim & D. Larson Associates
Edmonton
12.2022 - 06.2024
- Oversaw daily operations to ensure compliance with regulations and enhance workflow efficiency.
- Processed insurance claims and billing transactions accurately for timely reimbursements.
- Maintained confidential client records in accordance with data protection standards.
- Coordinated documentation and office procedures to support internal workflows.
Back Office & Operations Manager
APM Capital Ltd
Dubai
11.2021 - 11.2022
- Managed onboarding of professional and retail clients, ensuring full AML/KYC compliance.
- Performed client due diligence, reviewing financial statements and conducting background checks.
- Assessed client risk profiles in line with internal policies and industry standards.
- Oversaw CRM and client data management, ensuring accuracy, integrity, and accessibility for business and regulatory needs.
- Directed office and back-office operations, streamlining workflows and ensuring compliance with ADGM FSRA requirements.
- Maintained confidentiality of client records, adhering to compliance and data protection obligations.
Business Development Executive & Operations Manager
NBH Markets EU / National Bullion House
Dubai
08.2017 - 10.2021
- Oversaw client onboarding processes, ensuring compliance with AML/KYC regulations and company policies.
- Built and maintained strong client relationships by providing timely, accurate information and tailored solutions.
- Coordinated order processing and payment follow-ups, ensuring seamless transactions and client satisfaction.
- Managed client records in CRM systems, maintaining data integrity and accessibility.
- Identified and developed new business opportunities, securing long-term client accounts.
- Achieved top sales performance in both Sales Department and E-store operations.
- Worked across multiple trading platforms, including MT4, MT5, Vertex, and ARK.
- Balanced multiple priorities, effectively managing sales, client servicing, and operational tasks.
Boutique Manager
Fashion Palais
Dubai
11.2015 - 07.2017
- Managed daily store operations, including cash handling, opening/closing procedures, and staff supervision.
- Built and maintained a client database, strengthening customer loyalty and repeat business.
- Organized fashion shows and in-store events, boosting engagement and driving sales growth.
- Trained and coached staff in product knowledge and customer service, improving store performance.
- Increased brand visibility through targeted social media campaigns, resulting in measurable revenue growth.
Education
Master's Degree - Finance
Zaporizhzhia National Technical University
Zaporizhzhia, Ukraine 09.2008 - 06.2009
Bachelor's Degree - Finance
Zaporizhzhia National Technical University
Zaporizhzhia 09.2004 - 06.2008
Skills
- Client Onboarding & AML/KYC (CDD/EDD)
- Back-Office & Operations Management
- Regulatory Filings (DIFC & ADGM Portals)
- CRM Systems & Data Management
- Compliance Documentation & Recordkeeping
- Executive Support & Coordination
- Operational Efficiency
Certification
- Knowing the Re-Knowing: The Critical Role of Re-KYC in Strengthening AML Compliance – AML UAE (Credential ID: 01W10322025, Jan 2025)
- TFS – Sanction Evasion, Typologies and Red Flags – Executive Office for Control & Non-Proliferation, UAE (2025, 2022)
- Google Project Management – Coursera/Google (2024)
- Google Digital Marketing & E-Commerce – Coursera/Google (2024)
- RBC Career Mentorship Program – Canada (2023)
- Psychological Safety (2023)
- Diversity & Inclusion (2023)
- Freedom of Information & Privacy (Gov. of Alberta, 2022)
Languages
English
Fluent
Russian
Fluent
Ukrainian
Native
Timeline
Deputy MLRO & Operations
KHK & Partners Ltd
09.2024 - 09.2025
Operations Assistant
E. Kim, M. Kim & D. Larson Associates
12.2022 - 06.2024
Back Office & Operations Manager
APM Capital Ltd
11.2021 - 11.2022
Business Development Executive & Operations Manager
NBH Markets EU / National Bullion House
08.2017 - 10.2021
Boutique Manager
Fashion Palais
11.2015 - 07.2017
Master's Degree - Finance
Zaporizhzhia National Technical University
09.2008 - 06.2009
Bachelor's Degree - Finance
Zaporizhzhia National Technical University
09.2004 - 06.2008
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