Yiga Fred
Waiter
Dubai
Summary
Organized waiter with experience in dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Wait Staff Member
Aljeezira Catering Company
Mussafah
01.2020 - 01.2021
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Waiter
Sodexo Catering Company
Abudabi
01.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and .walk-in business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Head Waiter
Serena Hotel
Kampala
01.2015 - 01.2019
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked identification for minimum age for sale of alcoholic beverages.
- Prepared specialty desserts for customers for special occasions.
- Managed food resources, memorized orders, and coordinated customer service.
Education
Diploma - Hotel And Motel Management
YMCA Institute
Uganda 01.2010 - Current
Certificate In Food Safety - Catering
Alison
London 01.2023 - Current
Skills
High-volume dining
Beverage preparation
Menu memorization
Food spoilage prevention
Food running
Food station setup
Accurate money handling
Item promotion
Food preparation and safety
Cash handling
Daily specials memorization
Performance improvement
Guest relations
Table setting knowledge
Order delivery practices
Upselling techniques
Tableside Service
Wine knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate In Food Safety - Catering
Alison
01.2023 - Current
Waiter
Sodexo Catering Company
01.2022 - Current
Wait Staff Member
Aljeezira Catering Company
01.2020 - 01.2021
Head Waiter
Serena Hotel
01.2015 - 01.2019
Diploma - Hotel And Motel Management
YMCA Institute
01.2010 - Current