YIGA SAMUEL JUMA
Member Experience
Dubai
The way to get started is to quit talking and begin doing.
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Summary
Highly-qualified Housekeeping Supervisor offering 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Housekeeping Supervisor
Imdaad group company
Dubai
02.2020 - Current
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Customer Service Representative
Shoprite Uganda
Kampala
03.2017 - 10.2019
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
High School Diploma -
02.2010 - 12.2013
Skills
Money handling abilities
Technical Support
Staff education and training
Report preparation
Complaint resolution
CRM
Team Building
Training and mentoring
Performance improvements
Inter-department collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housekeeping Supervisor - Imdaad group company
02.2020 - Current
Customer Service Representative - Shoprite Uganda
03.2017 - 10.2019
Precious Collage School - High School Diploma,
02.2010 - 12.2013