Yin Jye Tay
Dubai,DU
Summary
Accomplished Flight Attendant offering over 8 and a half years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Emirates Airlines
11.2015 - Current
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
- Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
- Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
Salesperson
Philip Morris International, PMI
08.2013 - 10.2015
- Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Increased repeat business through the establishment of strong rapport with customers and effective follow-up strategies.
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
Education
Malaysian Higher School Certificate
SMK Anderson, Ipoh
Perak, Malaysia12.2009
High School Diploma -
SMJK Yuk Choy, Ipoh
Perak, Malaysia12.2007
Skills
- Emergency Response Coordination
- Emergency Care
- Customer Service
- First Aid
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Flight Attendant
Emirates Airlines
11.2015 - Current
Salesperson
Philip Morris International, PMI
08.2013 - 10.2015
Malaysian Higher School Certificate
SMK Anderson, Ipoh
High School Diploma -
SMJK Yuk Choy, Ipoh
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