Yisak Woldegiorgis
Dubai,UAE
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
IT Support
The Trees of Glory Welfare and Development
Hosana, Ethiopia
2023.02 - 2025.07
- Provided after-hours IT support for management team members.
- Collaborated with clients, vendors and IT support staff during system creation, set up and maintenance.
- Handled IT support requests, solving problems quickly and implementing necessary solutions.
- Enhanced customer experience by providing swift, efficient IT support.
Hotel receptionist
Lem Hotel
Hosana, Ethiopia
2021.08 - 2023.01
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Provided hotel information for improved guest experience.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Issued guest room keys with advice on location and access.
Education
Bachelor of Science - Software Engineering
Wachemo University
Ethiopia 2018.09 - 2021.08
Skills
- Patience and composure
- Telephone operation
- Reception area maintenance
- Email correspondence
- Calm under pressure
- Invoice processing
- Microsoft Office
Languages
English
Fluent
Timeline
IT Support
The Trees of Glory Welfare and Development
2023.02 - 2025.07
Hotel receptionist
Lem Hotel
2021.08 - 2023.01
Bachelor of Science - Software Engineering
Wachemo University
2018.09 - 2021.08