Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

YMajesty Allen

Huntington

Summary

Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

MWR Supervisor

Intrepid Global Solutions
Abu Dhabi
04.2024 - Current
  • Supervised the performance of a multicultural workforce in delivering high-quality recreational services and programs.
  • Coached staff daily for training, problem-solving, and continuous improvement; prepares performance appraisals as needed, and recommend employees for recognition and incentive awards. Additionally, handle disciplinary action.
  • Developed, implemented, and evaluated comprehensive recreation programs and services while continuously monitoring and evaluating the efficiency of service delivery. Ensured adherence to program standards for maintaining high-quality standards.
  • Conduct training for Recreation facility staff, ensuring they are skilled in all aspects of operations such as job orientation, work procedures, customer service, safety protocols, and emergency response.
  • Effectively assign and delegate functions, tasks, projects, and special assignments to subordinates. Cultivates an environment of collaboration that fosters open communication within the team, organizes regular team meetings as a means of motivating and involving staff members.
  • Manage property assignments in functional areas with utmost care, applying comprehensive knowledge of lifecycle replacement methods to efficiently request/requisition essential supplies and equipment. Maintain meticulous records for monitoring supply inventories and consumption.
  • Work in close coordination with the MWR Programs Manager, other supervisors, Leads, and appropriate external agencies to create a continuous flow of information regarding MWR operations.
  • Interfaces with designated Government Representatives and other contractor elements to ensure smooth operations and compliance with government directives, standards, and needs.
  • Develop and maintain an annual activities planning calendar for training and quality objectives.
  • Develop SOPs, internal operating procedures, and training plans that support contractual requirements.
  • Handle confidential matters (personnel actions, management reports, etc.) In accordance with company policies.
  • Develop, implements, and applied management control procedures to ensure quality standards are met.
  • Provides assistance, direction, and information to employees and grantees, as required.
  • Ensured effective communication between vendors and suppliers before, during and after the event.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Analyzed data from previous events in order to improve future ones.

Interim Lodging Manager/ Lodging Clerk

Intrepid Global Solutions
Abu Dhabi
10.2023 - 05.2024
  • Managed front desk operations, including check-in/check-out procedures, reservations, and guest inquiries.
  • Coordinated with military members to ensure goals were met and maintained to high standards.
  • Conducted training sessions for new staff members on company policies, procedures, and customer service protocols.
  • Successfully managed unexpected issues, such as flight delays, minimal manning, and effectively handling last-minute changes.
  • Resolved customer complaints and concerns, resulting in positive feedback and improved guest loyalty.
  • Oversaw driver operations, monitored flight schedules, and maintained Inbounds.
  • Monitored occupancy levels and adjusted staffing accordingly to ensure efficient service delivery.
  • Handled customer complaints promptly and efficiently, resolving issues in a timely manner.
  • Maintained records of room availability and rates, as well as daily revenue reports.
  • Managed all aspects of lodging operations, including guest services, housekeeping and maintenance staff.
  • Provided training to new employees on lodging policies and procedures.

MWR Specialist

IAP RMS
Al Dhafra Airbase
01.2023 - 10.2023
  • Developed and implemented engaging recreational programs and events for military personnel.
  • Managed and maintained recreational facilities, ensuring a safe and clean environment for all patrons.
  • Actively engaged in organizing and leading reforestation initiatives.
  • Assisted in the planning and organization of various events.
  • Ensured timely display and distribution of posters and advertisements.
  • Processed credit and debit card transactions accurately and efficiently.
  • Handled customer complaints or issues in a professional manner.
  • Operated cash register and processed payments for bar patrons.
  • Organized liquor bottles, beer, wine, and other beverages behind the bar.
  • Inventoried supplies, such as glasses, ice, napkins, and straws. On a regular basis.
  • Greeted customers and provided excellent customer service.

Military Defac Supervisor

United States Airforce
Minot Air Force Base
12.2016 - 12.2022
  • Conduct Supervision, Stock Management, Inventory Control.
  • Reconcile Shipping Orders.
  • Security checks upon opening and closing.
  • Led a team of 33 members in conducting daily operations, ensuring adherence to military protocols, and achieving mission objectives.
  • Train Members On Safety Procedures, Train Members On The Job.
  • Managed logistics and inventory for a $1 million equipment budget, maintaining accountability and serviceability of all assets
  • Developed detailed manifests for efficient incoming and outbound stays, optimizing logistical processes.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.

Education

Some College (No Degree) - Information Technology

Long Island University
New York

Skills

  • Leadership
  • Communication
  • Problem-solving
  • Teamwork
  • Customer-focused
  • Time management
  • Schedule development
  • Strategic Planning
  • Inventory Control
  • Staff Management
  • Operations Management
  • Complex Problem-Solving
  • Processes and procedures
  • Training and mentoring
  • Documentation
  • Forklift Operation
  • Material inventory
  • Certified forklift operator
  • Spreadsheet Management
  • Data Validation

Certification

  • CPR/AED CERTIFIED
  • E952- TRK FL 6K 463L
  • E958- TRK FL 10K at 463L
  • E956- TRK FL 10K 463L
  • FORKLIFT CERTIFIED
  • CompTia Security +

Timeline

MWR Supervisor

Intrepid Global Solutions
04.2024 - Current

Interim Lodging Manager/ Lodging Clerk

Intrepid Global Solutions
10.2023 - 05.2024

MWR Specialist

IAP RMS
01.2023 - 10.2023

Military Defac Supervisor

United States Airforce
12.2016 - 12.2022

Some College (No Degree) - Information Technology

Long Island University
  • CPR/AED CERTIFIED
  • E952- TRK FL 6K 463L
  • E958- TRK FL 10K at 463L
  • E956- TRK FL 10K 463L
  • FORKLIFT CERTIFIED
  • CompTia Security +

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YMajesty Allen