Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
8
8
years of professional experience
Work History
HOSTESS
Hotel Valentin Perla Blanca Gaviota SA
01.2016 - 12.2023
In charge of welcoming customers when they arrived at the restaurant, making sure that they felt comfortable and taken care of from the very beginning
Coordinated and managed table reservations, making sure customers were placed efficiently and fairly based on availability
Directed customers to their tables and made sure they felt comfortable and satisfied with their location
Communicated the needs and preferences of the customers to the service staff, ensuring a smooth and efficient service
Managed the waiting lists in case the restaurant is full, informing customers about the waiting time and making sure that they feel valued and taken care of during their wait
Acted on any problems that may arise related to the customer experience, whether related to the table, service, or anything else.
Education
GRADUATE OF TOURISM -
School Of Tourism Gaviota S.A
Santa Clara, Cuba
01.2016
BACHELOR IN PHYSICAL CULTURE AND SPORTS -
José Martí Santic Spiritus University Cuba
Santic Spiritus, Cuba
01.2012
Skills
Flexible and adaptable
Excellent communication
Problem-solving
Decision-making
Attention to details
Customer service expertise
Detail Oriented
Interactive communication skills
Greeting guests
Exceptional communication
Hospitality service expertise
Efficient collaboration
Personal Information
Date of Birth: 07/11/88
Nationality: Cuban
Marital Status: Single
Hobbies and Interests
Listen to Music
Cook
Dance
Languages
Spanish
English
References
YUSLEIMY HERNÁNDEZ HERNÁNDEZ, Warwik Cayó santa María Gaviota S.A, +53 53378715, yuslehdez@gmail.com
Timeline
HOSTESS
Hotel Valentin Perla Blanca Gaviota SA
01.2016 - 12.2023
GRADUATE OF TOURISM -
School Of Tourism Gaviota S.A
BACHELOR IN PHYSICAL CULTURE AND SPORTS -
José Martí Santic Spiritus University Cuba
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