Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Languages
References
Timeline
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Yoandy Batisa

Yoandy Batisa

Sancti Spiritus

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

8
8
years of professional experience

Work History

HOSTESS

Hotel Valentin Perla Blanca Gaviota SA
01.2016 - 12.2023
  • In charge of welcoming customers when they arrived at the restaurant, making sure that they felt comfortable and taken care of from the very beginning
  • Coordinated and managed table reservations, making sure customers were placed efficiently and fairly based on availability
  • Directed customers to their tables and made sure they felt comfortable and satisfied with their location
  • Communicated the needs and preferences of the customers to the service staff, ensuring a smooth and efficient service
  • Managed the waiting lists in case the restaurant is full, informing customers about the waiting time and making sure that they feel valued and taken care of during their wait
  • Acted on any problems that may arise related to the customer experience, whether related to the table, service, or anything else.

Education

GRADUATE OF TOURISM -

School Of Tourism Gaviota S.A
Santa Clara, Cuba
01.2016

BACHELOR IN PHYSICAL CULTURE AND SPORTS -

José Martí Santic Spiritus University Cuba
Santic Spiritus, Cuba
01.2012

Skills

  • Flexible and adaptable
  • Excellent communication
  • Problem-solving
  • Decision-making
  • Attention to details
  • Customer service expertise
  • Detail Oriented
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Hospitality service expertise
  • Efficient collaboration

Personal Information

  • Date of Birth: 07/11/88
  • Nationality: Cuban
  • Marital Status: Single

Hobbies and Interests

  • Listen to Music
  • Cook
  • Dance


Languages

Spanish
English

References

  • YUSLEIMY HERNÁNDEZ HERNÁNDEZ, Warwik Cayó santa María Gaviota S.A, +53 53378715, yuslehdez@gmail.com


Timeline

HOSTESS

Hotel Valentin Perla Blanca Gaviota SA
01.2016 - 12.2023

GRADUATE OF TOURISM -

School Of Tourism Gaviota S.A

BACHELOR IN PHYSICAL CULTURE AND SPORTS -

José Martí Santic Spiritus University Cuba
Yoandy Batisa