Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Annie Sharma

Annie Sharma

Dubai

Summary

Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.

Overview

5
5
years of professional experience

Work History

CRM Manager

Hashtaq Royal
Dubai
04.2022 - Current
  • Created detailed reports on customer interactions, trends, sales figures and other key metrics using CRM systems.
  • Conducted regular meetings with the sales team to review progress in achieving goals related to customer relations management.
  • Monitored customer feedback on social media channels to identify areas of improvement in terms of products or services offered.
  • Identified opportunities to improve existing processes related to CRM activities such as marketing campaigns, lead generation.
  • Managed multiple projects simultaneously while ensuring that deadlines were met without compromising quality standards set forth by upper management.

CRM Manager

Cresdata
Dubai
03.2020 - 02.2022
  • Developed and implemented automated processes for customer data tracking and analysis.
  • Maintained and updated customer relationship management software to ensure accuracy of customer information.
  • Analyzed customer data to identify trends, behaviors, and opportunities for business growth.
  • Monitored and reported on CRM campaign performance, providing actionable insights for continuous improvement.

Education

BBA - English

K.U.K University
Delhi
06-2019

MBA - Human Resources

Delhi University
Delhi

Skills

  • Project planning
  • Team management
  • Customer service
  • Supervision and leadership
  • Organization and time management
  • Multitasking Abilities
  • Organizational skills
  • Excellent communication
  • Active listening
  • Teamwork and collaboration
  • Computer skills

Languages

Hindi
Advanced
C1
English
Advanced
C1

Timeline

CRM Manager

Hashtaq Royal
04.2022 - Current

CRM Manager

Cresdata
03.2020 - 02.2022

BBA - English

K.U.K University

MBA - Human Resources

Delhi University

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Annie Sharma