Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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Yogesh Goswami

Yogesh Goswami

United Arab Emirates,Dubai

Summary

Dynamic and results-driven professional with extensive expertise in business administration, customer service, and strategic planning. Demonstrates exceptional leadership and time management skills, effectively managing records maintenance, schedule coordination, and event planning. Proficient in MS Office Suite and adept at change management, fostering strong staff relations and ensuring proper phone etiquette. Skilled in sales and market development with a proven track record in new business acquisition, B2B client management, and cost management. Committed to leveraging networking ability for relationship development and campaign management to drive organisational success.

Experienced business development professional with strong background in developing successful new business strategies to maximise selling opportunities. Proven success in preparing and delivering winning client proposals and business presentations to C-level executives.

Overview

14
14
years of professional experience

Work history

Business development manager

Aadhya Travel And Tourism
Dubai, UAE
10.2024 - Current
  • Developed strategic partnerships for sustained growth.
  • Fostered client relationships, leading to increased brand loyalty.
  • Conducted market research to identify potential business opportunities.
  • Streamlined processes to improve overall efficiency.
  • Negotiated contracts with vendors to secure the best possible terms.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Negotiated and approved lucrative prices and contracts, boosting growth.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Collaborated with stakeholders to align business goals and objectives.

Executive Assistant

Blossom Trading LLC
Dubai, UAE
02.2020 - 10.2024
  • Approved travel expenses and reimbursement requests.
  • Contributed to smooth business operations by planning and organising meetings and conferences, including conference calls.
  • Organised international and domestic travel arrangements for up to 40 staff members, including all transportation and hotel stays.
  • Scheduled Board of Directors meetings and assisted with meeting materials and agendas.
  • Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Created and maintained computer- and paper-based filing and organisation systems for records, reports and documents.
  • Served as professional representative of CEO to executive clients, investors and board members.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.

Executive Assistant

Excite Tourism LLC
Dubai, UAE
05.2018 - 07.2019
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Monitored multiple databases to keep track of all company inventory.
  • Analysed departmental documents for appropriate distribution and filing.
  • Implemented marketing strategies which resulted in 12% growth in customer base.
  • Delivered the exceptional level of service to each customer by listening to concerns and answering questions.

Administration Specialist

JD Logistics
Pune, India, India
01.2016 - 01.2018
  • Analysed departmental documents for appropriate distribution and filing.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Researched and updated all required materials needed for firm and partners.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Implemented new team onboarding programme, reducing training time from 4 weeks to 2.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Assisted various business groups with document organisation and dissemination during acquisitions.
  • Monitored multiple databases to keep track of all company inventory.
  • Supported Chief Operating Officer with daily operational functions.
  • Improved company customer service rating by 25%.

Customer Support Officer

Mphasis Ltd
Pune India, India
11.2013 - 12.2015
  • Worked as a Customer Support Officer for an international banking process name TD Canada Trust ( Credit Cards), Mphasis Magarpatta, Pune.
  • Job profile included inbound calls where customers from Canada called up regarding queries pertaining to their Visa and MasterCard Credit cards provided by TD Canada Trust Bank in Canada.
  • It included the transfer of funds from customers' accounts toward their credit cards.
  • Bill's explanation, raised disputes and fraud charges.
  • Day to Day maintenance of the credit card accounts.
  • Assisting them with online banking, e-statements, and other various banking needs.
  • It also included up-sale and cross-sale of credit cards and services regarding TD Credit cards.
  • Sales targets included Balance of Account Transfer, Product Transfers, and New Applications for credit cards and Credit Limit Increases.
  • Assisted Customers with credit notes on their accounts before travelling.
  • Raised complaints and provided feedback from customers to clients.
  • Handled account maintenance for existing customers as well as new customers.

Associate

Wipro BPO Ltd
Pune India, India
10.2011 - 11.2013
  • SQ – Singapore Airlines Limited is the flag carrier of Singapore which operates from its hub at Changi Airport and has a strong presence in the Southeast Asia, East Asia, South Asia, and "Kangaroo Route" markets.
  • It was a reservation desk held from phone calls or emails.
  • Work with business leaders and clients to develop, coordinate and implement travel program agendas and itineraries.
  • Working on a variety of projects day to day.
  • Follow up on airline quotes provided to clients by travel consultants.
  • Manage group and individual flight reservations.
  • Working in a friendly, close-knit and positive team environment.
  • Provide clients with a cost estimate and schedule of the proposed travel.

Education

Bachelor of Commerce - Accounting and Finance

University Of Pune

HSC (10+2) High School - Commerce

Maharashtra Board

Skills

  • MS Office (Word, Excel, PowerPoint, Outlook)
  • Customer service
  • Leadership
  • Time management
  • Records maintenance
  • Change management
  • Event planning
  • Business administration
  • Schedule management
  • Social media knowledge
  • Mail management
  • Strategic planning
  • Proper phone etiquette
  • Staff relations
  • Briefing note management
  • Travel coordination
  • Sales and market development
  • New business acquisition
  • B2B client management
  • Cost management
  • Campaign management
  • Networking ability
  • Relationship development

Languages

English
Hindi
Marathi

Personal Information

Timeline

Business development manager

Aadhya Travel And Tourism
10.2024 - Current

Executive Assistant

Blossom Trading LLC
02.2020 - 10.2024

Executive Assistant

Excite Tourism LLC
05.2018 - 07.2019

Administration Specialist

JD Logistics
01.2016 - 01.2018

Customer Support Officer

Mphasis Ltd
11.2013 - 12.2015

Associate

Wipro BPO Ltd
10.2011 - 11.2013

Bachelor of Commerce - Accounting and Finance

University Of Pune

HSC (10+2) High School - Commerce

Maharashtra Board

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