Yogesh Goswami
United Arab Emirates,Dubai
Summary
HR Operations Manager with expertise in optimizing HR processes and enhancing team performance. Achievements include streamlining onboarding and revamping benefits programs, resulting in increased employee satisfaction and retention. Proven ability to lead cross-functional initiatives that promote a culture of continuous improvement and operational excellence.
Overview
14
14
years of professional experience
Work history
HR operations manager
Aadhya Travel And Tourism
Dubai, UAE
2024.10 - 2026.01
- Led recruitment campaigns, securing high-quality candidates for various roles.
- Optimised talent acquisition strategies to attract top industry professionals.
- Reviewed and updated company policies, ensuring compliance with employment law.
- Managed full recruitment lifecycle, including job adverts and onboarding processes.
- Streamlined HR operations through implementation of automated systems.
- Conducted regular skills gap analyses, tailoring training programmes to address needs.
- Facilitated diversity and inclusion workshops, fostering an inclusive work environment.
- Improved employee retention rates by launching strategic HR initiatives.
- Held company-wide town hall meetings to convey updates.
- Oversaw job fairs to bring in local talent for long-term and seasonal positions.
HR Admin Cum Operations
Blossom Trading LLC
Dubai, UAE
2020.02 - 2024.10
- Implemented robust reward and recognition programmes to enhance staff morale.
- Executed recruitment drives, attracting top-tier talent into organisation.
- Streamlined HR processes with efficient digital solutions to improve operations.
- Organised regular team building activities, fostering an positive work environment.
- Maintained accurate personnel records, ensuring compliance with data protection regulations.
- Conducted confidential exit interviews to identify areas for organisational improvement.
- Facilitated open communication channels, promoting employee engagement and satisfaction.
- Provided support for onboarding and training procedures, contributing to workforce development.
Executive Assistant
Excite Tourism LLC
Dubai, UAE
2018.05 - 2019.07
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
- Managed clerical needs of company employees, including copying, faxing and file management.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
- Monitored multiple databases to keep track of all company inventory.
- Analysed departmental documents for appropriate distribution and filing.
- Implemented marketing strategies which resulted in 12% growth in customer base.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Administration Specialist
JD Logistics
Pune, India, India
2016.01 - 2018.01
- Analysed departmental documents for appropriate distribution and filing.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Researched and updated all required materials needed for firm and partners.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Implemented new team onboarding programme, reducing training time from 4 weeks to 2.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Assisted various business groups with document organisation and dissemination during acquisitions.
- Monitored multiple databases to keep track of all company inventory.
- Supported Chief Operating Officer with daily operational functions.
- Improved company customer service rating by 25%.
Customer Support Officer
Mphasis Ltd
Pune India, India
2013.11 - 2015.12
- Worked as Customer Support Officer for international banking process name TD Canada Trust ( Credit Cards), Mphasis Magarpatta, Pune.
- Job profile included inbound calls where customers from Canada called up regarding queries pertaining to their Visa and MasterCard Credit cards provided by TD Canada Trust Bank in Canada.
- It included transfer of funds from customers' accounts toward their credit cards.
- Bill's explanation, raised disputes and fraud charges.
- Day to Day maintenance of th credit card accounts.
- Assisting them with online banking, e-statements, and other various banking needs.
- It also included up-sale and cross-sale of credit cards and services regarding TD Credit cards.
- Sales targets included Balance of Account Transfer, Product Transfers, and New Applications for credit cards and Credit Limit Increases.
- Assisted Customers with credit notes on their accounts before travelling.
- Raised complaints and provided feedback from customers to clients.
- Handled account maintenance for existing customers as well as new customers.
Associate
Wipro BPO Ltd
Pune India, India
2011.10 - 2013.11
- SQ – Singapore Airlines Limited is flag carrier of Singapore which operates from its hub at Changi Airport and has strong presence in Southeast Asia, East Asia, South Asia, and "Kangaroo Route" markets.
- It was reservation desk held from phone calls or emails.
- Work with business leaders and clients to develop, coordinate and implement travel program agendas and itineraries.
- Working on variety of projects day to day.
- Follow up on airline quotes provided to clients by travel consultants.
- Manage group and individual flight reservations.
- Working in friendly, close-knit and positive team environment.
- Provide clients with a cost estimate and schedule of the proposed travel.
Education
Bachelor of Commerce - Accounting and Finance
University Of Pune
Pune, India07.2017
HSC (10+2) High School - Commerce
Maharashtra Board
Pune, India07.
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Leadership and team management
- Time and schedule management
- Records and mail maintenance
- Change and event management
- New business acquisition strategies
- Cost control and budgeting
- Campaign planning and execution
- Networking and relationship building
- Self-development motivation techniques
- Interviewing and recruitment strategies
- Multitasking proficiency
Languages
English
Hindi
Marathi
Personal Information
Timeline
HR operations manager
Aadhya Travel And Tourism
2024.10 - 2026.01
HR Admin Cum Operations
Blossom Trading LLC
2020.02 - 2024.10
Executive Assistant
Excite Tourism LLC
2018.05 - 2019.07
Administration Specialist
JD Logistics
2016.01 - 2018.01
Customer Support Officer
Mphasis Ltd
2013.11 - 2015.12
Associate
Wipro BPO Ltd
2011.10 - 2013.11
Bachelor of Commerce - Accounting and Finance
University Of Pune
HSC (10+2) High School - Commerce
Maharashtra Board