Summary
Overview
Work history
Education
Skills
Timeline
Generic
YOGESH KARKI

YOGESH KARKI

Abu Dhabi,UAE

Summary

Dedicated professional with expertise in time management, customer service, and analytical thinking. Proven leadership skills enhance team performance and resource management. Proficient in workflow management and complaint resolution, with extensive knowledge of Maximo, Oracle, and EATEC systems. Committed to high accommodation standards and quality control, driven by goal-oriented challenges.

Overview

15
15
years of professional experience

Work history

Accommodation Assistant Manager

Miral Experiences
Abu Dhabi
01.2022 - 08.2025
  • Collaborating with onboarding, HR operations, and offboarding teams to ensure a smooth colleagues check-in/check-out process and provide comprehensive support.
  • Analyzing and presenting data to support decisions.
  • Resolving colleagues concerns timely and extending support. Escalation concerns to line manager wherever required.
  • Provide learning, development, and training to team members to deliver the highest standard of service.
  • Create and maintain all colleague movement data in accommodation.
  • Ensure implementation of policies, procedures, and processes by service providers.
  • Maintain, plan, and budget inventory supplies of accommodation and raise all purchase request through oracle.
  • Monitor and report unsafe situations that may arise to minimize possible commercial leaks, asset damage near mess, or health and safety issues.
  • Identify problems and provide suggestions to avoid any future breakdowns.
  • Take feedback and create an action plan based on the feedback.
  • Create SOP, s for accommodation.
  • Preparing Snagging reports.
  • Review and ensure that all facilities are maintained according to the service level agreement.
  • Providing support on various colleague experience projects.

Park Host Team Leader

Miral Shared Services
Abu Dhabi
07.2020 - 12.2021
  • Ensure the highest standard of cleanliness and service excellence throughout the park.
  • Supervise and ensure a safe, clean, and hygienic environment for colleagues and guests.
  • Supervise and report on the standards of cleaning, landscaping, pest control, and waste management.
  • Inspect and report on preventive and reactive maintenance undertaken by service providers.

Food & Beverage Team Leader

Ferrari World
Abu Dhabi
01.2020 - 06.2020
  • Supervise, train and drive team to achieve department targets.
  • Enforce and adhere to all UAE food safety, health and safety, and environmental policies to minimize risks and incidents.
  • Ensure smooth and efficient operation in the Food and Beverage department in line with department strategy.
  • Supervise the outlet's daily operations, monitor colleague performance, and manage schedules according to business needs.
  • Conduct creative briefings and trainings to drive GSS, NPS, and department targets.
  • Supervise and adhere to grooming guidelines to maintain standards.
  • Handle guest recovery and guest complaints effectively.
  • Execute special event orders.

Food & Beverage Associate, Pre-Opening Team

Clymb
Abu Dhabi
10.2019 - 12.2019
  • Understand project and business plans.
  • Ensure physical space renovation, cleaning, sanitization, and report physical find out to concern team.
  • Ensure all utilities are operational.
  • Arrange furniture, confirm installation of fixtures, equipment’s and signages as per layout.
  • Verify the POS interface and report any required changes to IT.
  • Ensure Safety protocols are carried out.

Food & Beverage Associate / Cashier

Ferrari World
Abu Dhabi
05.2018 - 09.2019
  • Take Food & Beverage orders and handle guest requests and ensure guest orders are delivered in a quality and timely manner.
  • Handle cash and maintain transaction integrity and Maintain dispatch and dining cleanliness throughout the day.
  • Manage the dispatch counter, all stores, FEFO, FIFO, daily requests, and inventory.

Room Attendant

National Corporation for Tourism and Hotels
Abu Dhabi
11.2012 - 04.2018

Senior Room Attendant

Club Mahindra Resorts
India
11.2010 - 06.2012

Industrial Trainee

Cambay Resort and Spa
Jaipur, India
08.2010 - 11.2010

Education

Diploma in Hotel Management -

FCI Hotel Management

Basic Computer Course - undefined

Sensorium computer centre

SLC -

Shree Rauleshwar Higher Secondary School

Skills

  • Excellent time management
  • Customer serving skills
  • Positive work attitude
  • Analytical thinking
  • Problem solving
  • Team player
  • Hard working
  • Standard and quality control
  • Goal-oriented
  • Motivated
  • Accommodation knowledge
  • Leadership quality
  • Efficient resource management
  • Team performance improvement
  • Team development
  • Proactive approach
  • Flexible
  • Reliable
  • Workflow management
  • Effective complaint handling
  • Knowledge of Maximo
  • Knowledge of Oracle
  • Knowledge of EATEC
  • Time management
  • Training and development
  • Team supervision
  • Attention to detail
  • Housekeeping standards
  • Knowledge of hotel policies
  • Complaint handling

Timeline

Accommodation Assistant Manager

Miral Experiences
01.2022 - 08.2025

Park Host Team Leader

Miral Shared Services
07.2020 - 12.2021

Food & Beverage Team Leader

Ferrari World
01.2020 - 06.2020

Food & Beverage Associate, Pre-Opening Team

Clymb
10.2019 - 12.2019

Food & Beverage Associate / Cashier

Ferrari World
05.2018 - 09.2019

Room Attendant

National Corporation for Tourism and Hotels
11.2012 - 04.2018

Senior Room Attendant

Club Mahindra Resorts
11.2010 - 06.2012

Industrial Trainee

Cambay Resort and Spa
08.2010 - 11.2010

Basic Computer Course - undefined

Sensorium computer centre

Diploma in Hotel Management -

FCI Hotel Management

SLC -

Shree Rauleshwar Higher Secondary School

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YOGESH KARKI