Yogesh Pandit

• Drove strategic direction of Salesforce CRM platform, optimizing business processes across Sales, Service, and Community clouds.
• Conceptualized and executed implementation of automated processes resulting in 40% more time saving in Sales functions.
• Led collaborative sessions with Emirates IT to streamline PI planning, Sprint planning, and technical solution reviews, resulting in a substantial 15% boost in software engineering team productivity.
• Fostered close partnerships with Salesforce vendors to effectively manage product releases, licenses, and cost management.
• Oversee change control processes, diligently track schedules and manage cost performance.
• Manage Salesforce administration, addressing technical debts and spearheading implementation of innovative features.
• Cultivate strong relationships with senior stakeholders to guide strategic business decisions, technology implementations, and enhance sales pipelines and customer interactions.
• Managed Travel Agents and Corporate portal on Salesforce Community, providing B2B partners with real-time access to Emirates products, policies, and automating critical airline ticketing and booking functions.
• Identify and document business processes, mapping current (as-is) and future (to-be) states, and propose optimized transitions to drive tangible value.
• Deliver comprehensive dashboards and insightful data analytics within Salesforce to empower informed decision-making.
• Facilitated execution of strategic roadmaps, promoting a culture of continuous improvement and knowledge sharing across teams.

• Responsible for departmental study of consolidating all the applications used by Emirates commercial.
• Project Planning coordinator between EK IT, Engineering and Vendors.
• Database designing.
• Mentoring and training junior and new staff.
• Arranging & chairing weekly team meetings focusing on targets & achievements.
• Liaising with senior business analysts and multiple business units to facilitate system readiness.
• Provide architecture changes to reduce infrastructure and overhead costs.

• Headed a team overseeing 14 applications catering to a global user base of approximately 1000 individuals.
• Oversaw Incident and Capacity management, ensuring swift resolution of issues and optimal resource allocation.
• Directed configuration management procedures, ensuring rigorous quality checks prior to Application Go-live.
• Led monthly causal analysis sessions and collaborated with fellow support leads to establish best practices.
• Guided and mentored the team in fostering customer satisfaction through effective communication and timely issue resolution.
• Drove improvements in support processes, ensuring service calls were resolved within specified service level agreements.
• Implemented streamlined processes and provided comprehensive system training, resulting in a notable reduction in resolution time.

• Onenetwork is a CRM tool implemented for all Emirates Sales offices using Pivotal CRM.
• Part of the core development and enhancement team.
• Evaluated requirements and initial mock-ups; made technical recommendations that supported optimal construction, maintenance and performance.
• Liaising with vendor for onsite customization.
• Created sophisticated, scalable and efficient solutions.
• Leveraged the latest developments in Internet technologies.

• Responsible for system study of Advanced Mail Order (AMO), proprietary software of Mtech Computers catering to the mail order industry.
• Managing, maintaining, developing and deploying applications in response to business needs.
• Assisted team members with module redesign and architecture.

• Performed the full spectrum of Web-related tasks, including rapid prototyping, design and layout, graphics creation and optimization, server-side programming (primarily ASP), SQLServer databases,testing, training, hosting, security, traffic generation and ongoing updates.