Yogesh Verma

• Over 10 years of experience as an IT Desktop & Server Support & Network Support Engineer.
• Over 5 years’ Experience in IT-Project Management & Coordination for New & Existing Setup.
• Strong knowledge of CCTV Security Systems, Biometric Systems, Attendance Management, and Backup Management.
• Extensive experience in production support and maintenance of Database systems.
• Worked & Support on multiple Windows & Mac operating systems.
• Strong Knowledge of multiple servers 2008/2012/2016/2019, VMWare & Hyper-V.
• Well-versed in Network Troubleshooting and Monitoring Network Security Applications.
• Desktop Configuration, Network Setup, Active Directory, Server Management, Tape Backup Scheduling, VPN Setup, and Forti cloud management.
• Strong Knowledge of CITRIX, T&A Applications, Antivirus with EDR.
• Experience in Office 365 Administration like managing and configuring Exchange Online Hybrid Migration and Server Cloud Migration.
• Experience in In-tune, Azure AD, Galaxkey (Email Security), PAM Solutions, and Email Phishing.
• IT-Support from Head office to Remote Locations.

• Configured hardware and granted system permissions to new employees.
• Installed and configured operating systems and applications.
• Responded to customer inquiries and provided technical assistance over the phone and in person.
• Monitored system performance to identify potential issues.
• Managing the IT infrastructure of an organization, including servers, networks, and other hardware and software systems. Work closely with other IT professionals to ensure that the organization's technology infrastructure is efficient, reliable, and secure.
• Ensure that all hardware and software systems are up-to-date, secure, and performing optimally.
• Develop and implement IT infrastructure policies and procedures to ensure compliance with industry standards and regulations.
• Monitor network performance and identify and resolve any issues in atimely manner.
• Manage relationships with external vendors and service providers.
• Collaborate with other IT professionals to develop solutions to IT infrastructure-related problems.
• Ensure that all IT infrastructure-related documentation is up-to-date and accurate.

Managing & Supporting Network, Configuring & Supporting Retail Point of Sale, Desktop Support & Installation.