Yogini P

• Responsible for day-to-day Install Base management of all APJ & ANZ accounts that includes account creation on CRMs such as Salesforce & Oracle R12 and maintained an accuracy of 99%.
• Managed complete Configure, Price and Quotation (CPQ) requests for all APJ & ANZ region.
• Validated and processed routine product and purchase orders (PO) submitted by channel partners
• Order fulfillment for both offline and e-commerce requests as part of order management process.
• Worked meticulously to achieve service contract renewals and booked Annual Maintenance Contract (AMC) for End Customers
• Sent emails to communicate order status and informed customers of back-orders or shipping delays
• Generated shipment list and acquired commercial invoice, packing instructions and shipping release from customers to release orders for shipment
• Forecasted with vendors to allocate stock ahead of customer order to reduce lead times
• Inventory Management- kept a check on inventory and escalated to demand planner regarding any stock out requests
• Account Receivables Management- management of Account Receivables closely and reporting any anomalies if found
• Opportunity Management- deal registration for SEA Leads, managing leads till end of opportunity conversion lifecycle

Achievements

• Designed and executed processes to meet business initiatives and drive continuous improvement.
• Company wide recognition for going above & beyond to meet customer satisfaction statistics, and the ability to address customer queries in a swift manner.

• Contract Management -worked with a diverse set of CRM & database tools e.g., Oracle 11i, SFDC and SAP applications along with Inter Company catalyst for processing accounting and Service Contract Management.
• Pricing Management -formulated pricing & quotations for complex customer requirements leveraging EMC pricing software.
• Configuration Management - Worked on high value transactions leveraging company policies and procedures.
• Order Management - Analyzed smart form input worksheets and scrutinized data points using excel spreadsheet uploads for appropriate order processing
• Billing Management - Coordinated and carried out the requirement for consolidated billing and special billing instructions for project accounting by creating service contracts, validating & recognizing monthly client wise revenue
• Used critical thinking to break down problems, evaluate solutions and make decisions

Achievements

• Received three R&R (Rewards and Recognition) in 2015
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Got recognized for highest Productivity through year 2014- 2016
• Has been recognized for processing high priority client's requests
• Appreciated by management on new process documentation and training skill