Yogita Raut

• Monitors and reviews regularly the room and rates availability, hotel status, close-out dates and overbooking situation
• Informs/Calls the attention of the Revenue Manager for situations like: overbooking, system failure and other critical cases. Consults with Revenue Manager before making any critical decision at work.
• Observes and Maintains Reservations and Rooms & Guest Reservation system, procedures, company standards and policies
• Maintains accurate records of data essential to future business plans and generates weekly and monthly reports required.
• Observes and ensures that proper telephone manners are maintained at all times
• Reviews no-show and cancelled reservations and processes charges according to hotel's policy
• Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel's expectation
• Administers personnel action on duty roster, leaves, disciplinary actions and commendation as assigned by Manager
• Communicates effectively with guests, subordinates, superiors and other section heads
• Coaches, directs, supervises and counsels all reservations staff when applicable, evaluates objectively the performance of staff in his/her responsibilities, provides training to all staff in his/her department regularly.
• Understanding and anticipating guests' needs, being attentive and taking ownership of getting things done
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special
• Work with Revenue & Reservations to monitor inventory and troubleshoot problem dates
• Focus on Group Reservations, ensuring block accuracy, rate integrity, and inventory management tasks are completed

• Collaborated closely with front office team, resulting in a cohesive guest experience.

• Streamlined the booking process, improving overall efficiency. • Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.

• Maintained high level of accuracy whilst managing multiple booking platforms simultaneously.

• Maintain positive guest relations at all times.
• Meet clients to understand group events flow and room assignment, preferences etc.
• Able to perform job functions with attention to detail, speed and accuracy.
• Able to prioritize and organize work.
• Make / Change / Cancel reservations.
• Liaise with Sales Team in coordinating group bookings
• Handle mail/correspondence.
• Process confirmations as needed.
• Enter/maintain Group blocks in the PMS system.
• Maintenance of group blocks to release room types not required as rooms pickup.
• Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume.
• Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
• Ensure that group blocks, group lists, group billing and cutoff dates are maintained.
• Process Rooming Lists accurately and in a timely manner.
• Ensure all group billing, routing, master accounts; A/R accounts are set.
• Check Daily arrivals to ensure accurate reservations.

• Trained new staff members on reservation systems, enhancing team performance.

• Maintained detailed records of all reservations and payments made.

• Reviewed daily arrivals to ensure all bookings and requests were processed accurately.