SharePoint
Yoland Zaatar
Dubai,Dubai
Summary
Dynamic Technical Project Manager with 4 years of experience leading all phases of diverse IT projects. Leverages strong business, financial and technical acumen to drive continuous process improvements, increase competitive advantage and bolster bottom-line revenue growth. Detailed and organized with proven strength in aligning business goals with technology solutions. Agile and Waterfall expert with track records of producing high-quality deliverables within timeline and budgetary constraints.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Technical Manager
VNEXT Technologies
Dubai, Dubai
05.2017 - Current
- Developed suggestions for technical process improvements to optimize resources.
- Liaised between business and technology units to manage delivery schedules for applications.
- Assisted product owners with prioritization of backlogs.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
- Communicated project status, delivering audience messages and change management with clients.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Prepared status charts for daily management meetings in Excel and PowerPoint.
- Recruited and trained IT team members.
- Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
- Increased employee productivity by [Number]% through training and mentorship.
Team Leader
Netways
Lebanon, Beirut
05.2014 - 05.2017
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Optimized customer support by establishing collaborative service environment.
- Positioned as go-to person for up to 10 staff members, troubleshooting complex administrative and training issues promptly.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Worked with colleagues to create prototypes of new designs and training materials.
- Coordinated treatment and placement activities while supervising team of 7.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
SharePoint Developer/Administrator
Netways
Lebanon, BEirut
05.2011 - 05.2014
- Designed and implemented dynamic content and web-server applications using best practices.
- Leveraged built-in and hand-crafted development techniques using native SharePoint technologies or designed and developed user-friendly end product for custom solutions.
- Assessed system performance to identify and correct problems impacting operational efficiency and work quality.
- Collaborated with technical and non-technical staff and contractors at various levels to complete projects.
- Developed components using SharePoint Framework
- Investigated new and emerging software applications to design, select, implement and use administrative information systems effectively.
- Built, tested and deployed scalable, highly available and modular software products.
- Performed software testing to uncover bugs and troubleshoot issues prior to application launch.
- Corrected, modified and upgraded software to improve performance.
- Designed, developed, modified and debugged programs.
- Coordinated deployments of new software, feature updates and fixes.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Maintained existing applications and designed and delivered new applications.
Education
Bachelor of Science - Computer Science
Hariri Canadian University
01.2007 - 09.2010
Skills
User training
End user support
Technical process improvement
Employee recruitment
Enterprise software implementation
Technical guidance
Software
Power BI
SharePoint Project Server
SharePoint Designer
Certification
MCTS 070-536: Microsoft .NET Framework – Application Development Foundation
Timeline
Technical Manager
VNEXT Technologies
05.2017 - Current
Team Leader
Netways
05.2014 - 05.2017
SharePoint Developer/Administrator
Netways
05.2011 - 05.2014
Bachelor of Science - Computer Science
Hariri Canadian University
01.2007 - 09.2010