Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Yolla Al Belal

Yolla Al Belal

Abu Dhabi,UAE

Summary

Results-driven professional with over 6 years of experience in customer service and retail operations. Skilled in creating outstanding client experiences and leading teams in fast-paced settings. Currently directing store operations for a renowned fashion brand, with a strong background in luxury retail and client management. Seeking a strategic leadership opportunity to combine operational knowledge with creative vision.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Store Supervisor (Acting Store Manager)

Charles & Keith - Apparel Group
Abu Dhabi, UAE
02.2024 - 05.2025
  • Supervising full daily operations of the store including opening/closing procedures, staff scheduling, and cash handling.
  • Monitoring stock levels, overseeing inventory accuracy, and coordinating with warehouse to ensure stock replenishment.
  • Analyzing daily/weekly/monthly sales data to identify performance gaps and take corrective actions.
  • Leading team briefings, motivating staff, and providing one-on-one training sessions for new joiners.
  • Handling customer complaints, VIP services, and ensuring client satisfaction at all levels.
  • Ensuring store is compliant with brand guidelines, visual merchandising standards, and health & safety protocols.
  • Using POS systems, Google Sheets, Excel, and WhatsApp Business for reporting, communication, and tracking sales performance.
  • Acting as the key point of contact between staff and area management, attending leadership meetings and updates.
  • Lead staff training sessions improving overall team productivity.
  • Scheduled regular staff meetings, fostering open communication within the team.
  • Increased customer satisfaction with prompt resolution of complaints and queries.
  • Managed promotional displays for maximum product visibility and increased sales opportunities.
  • Trained new employees, leading to competent store personnel.
  • Performed daily cash handling duties, ensuring accurate financial transactions at tills.

Sales Associate

Charles & Keith - Apparel Group
Abu Dhabi, UAE
02.2023 - 01.2024
  • Delivered personalized customer service and product styling advice in a high-traffic fashion retail environment.
  • Maintained high conversion rate by effectively applying the GUEST method: Greet, Understand, Explain, Sell, Thank.
  • Operated cash register, processed returns/exchanges, and supported daily sales closing reports.
  • Assisted in visual merchandising updates and stockroom organization to ensure smooth store operations.
  • Collaborated with teammates to meet daily sales targets and KPIs.
  • Built long-term relationships with clients and improved client retention through attentive service.

Receptionist

Medical & Aesthetic Centre
Homs, Syria
10.2020 - 10.2022
  • Managed front desk reception duties, including patient check-in/out, appointment scheduling, and call management.
  • Coordinated with dermatologists, aestheticians, and laser technicians to maintain efficient client flow.
  • Maintained confidential records and ensured HIPAA-compliant communication at all times.
  • Provided calm and compassionate communication with patients, often managing anxious or first-time visitors.
  • Managed WhatsApp and phone consultations, follow-ups, and reminders.
  • Introduced clients to treatment packages, seasonal offers, and pre/post care instructions.

Reception & Client Coordinator

Aesthetic Clinic
Homs, Syria
06.2017 - 08.2020
  • Welcomed clients with professionalism and warmth, ensuring each guest felt valued and informed.
  • Scheduled treatments, managed WhatsApp bookings, and handled last-minute rescheduling efficiently.
  • Educated clients about services, procedures, contraindications, and promotions.
  • Coordinated between front desk and technicians to ensure minimal waiting time and excellent flow.
  • Helped with creating a relaxing and elegant reception space that reflected the clinic's branding.

Education

Bachelor of Textile Engineering - Petrochemical Engineering

Homs University
Syria, Homs
01.2015 - 01.2022

Skills

  • Retail & Operational Skills
    Retail Operations
    Visual Merchandising
    Sales Reporting
    KPI Tracking & Analysis
    Inventory Management
    POS Systems
    Budgeting & Financial Forecasting
    Staff Coaching & Training
    Team Leadership
    Store Opening & Closing Procedures
    Google Sheets & Excel
    WhatsApp Business Communication
  • Soft & Technical Skills
    Front Desk Reception
    Client Scheduling & Coordination
    Problem-Solving
    Verbal & Bilingual Communication (Arabic, English, French, Russian)
    Customer Etiquette & Professional Grooming
    Social Media Content Awareness
    Conflict Resolution & Negotiation
    Adaptability & Time Management
    Calm Under Pressure
    Public Speaking & Presentation

Certification

  • Take The Lead Program, Cornell University, 01/23, Leadership, conflict resolution, team motivation, and performance management.
  • Meta Social Media Marketing, Coursera, 01/22, Content creation, branding, analytics, and paid ad strategy.
  • Skilled Speaker Contest Winner, Nabed Development Centre, 01/22, Public speaking, voice projection, body language control.

Languages

Arabic
Native
English
Fluent
French
Intermediate
Russian
Intermediate

Timeline

Store Supervisor (Acting Store Manager)

Charles & Keith - Apparel Group
02.2024 - 05.2025

Sales Associate

Charles & Keith - Apparel Group
02.2023 - 01.2024

Receptionist

Medical & Aesthetic Centre
10.2020 - 10.2022

Reception & Client Coordinator

Aesthetic Clinic
06.2017 - 08.2020

Bachelor of Textile Engineering - Petrochemical Engineering

Homs University
01.2015 - 01.2022

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Yolla Al Belal