YONAS TSEGAYE
Waiter
Dubai
Summary
Highly skilled and industrious WAITER with a demonstrated ability to perform and deliver the best customer services independently as well as in a team with tested skills in prioritizing and finishing multiple tasks in time and in a highly organized manner. I am able to grasp new concepts and take initiative in coordinating Hotel and Restaurant activities and achieving targets. Key Components Cheerful, enthusiastic & innovative Young, aspiring, hard working and dedicated in nature Able to work well in a team/group or independently under minimal supervision Perform assigned task with greater responsibility Friendly and pleasant nature. Have good communication skill in English Can work under pressure and meet deadlines Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Waiter
RIKAS Hospitality Group
Dubai
09.2022 - Current
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Increased sales significantly by upselling higher-end products to customers.
Waiter
Atlantis the palm, White Beach
Dubai
02.2020 - 08.2022
- Provide an excellent customer service that anticipates individual guest needs Bring dishes/ drinks to the table and clear dinner plates, serving dishes and clearing cutler Make recommendations of which drink to accompany guest meals Provide drinks service to the tables in the bar, as required
- Ensure the guests receive high-quality services and service provision
- Ensure all opening and closing duties were performed properly
- To maintain the areas to a very high standard of presentation Preparing alcoholic or non-alcoholic beverages for bar and patrons Interacting with customers, taking order and serving food and drinks
- Assessing bar customers’ needs and preferences and making recommendations and offer primer drinks
- Ensure knowledge of menu and Bar promotions and any special offers
- Present the bill and Collect the payment and ask any feedback or suggestion.
Assist team leader
Last Resort
Dubai
01.2017 - 01.2020
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
Education
High School Diploma -
Gluclish Hotel And Tourism College
ETHIOPIAN 10.2010 - 04.2011
Skills
English Fluentundefined
Certification
Diploma in Hotel Management
Timeline
Waiter
RIKAS Hospitality Group
09.2022 - Current
Waiter
Atlantis the palm, White Beach
02.2020 - 08.2022
Assist team leader
Last Resort
01.2017 - 01.2020
High School Diploma -
Gluclish Hotel And Tourism College
10.2010 - 04.2011
Diploma in Hotel Management
High School Leaving Certificate Exam
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