YOSSRA ABDALSALAM
Dubai,United Arab Emirates
Summary
Professional Sales Executive with [10] years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Sales executive
Kashoma General trading
Dubai, UAE
2026.01 - 2026.06
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Crafted compelling pitches for securing high-value deals with clients.
- Maintained contact with customers throughout sales and pre-delivery process.
Front Office / Admin Manager
Crypto Technology Pty Ltd
Eswatini
2023.02 - 2024.02
- Supervised front desk operations, ensuring welcoming environment for guests and clients
- Provided training, support, and performance evaluations to front office staff
- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction
- Handled incoming calls efficiently, directing inquiries to appropriate departments
- Managed appointments and coordinated schedules for staff and executives
- Maintained office supplies, managed inventory, and ensured organized workspace
- Oversaw collection and maintenance of client information with confidentiality
- Prepared regular reports on office activities, visitor logs, and call volumes
- Assisted in budget preparation and monitored expenditures for cost-effectiveness
- Ensured adherence to company policies and regulations
Office administrator
Osman driving institute
Wad madani
2017.02 - 2022.10
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Resolved customer queries promptly for improved client satisfaction.
- Organised travel arrangements, facilitating stress-free business trips for staff members.
- Streamlined office operations by implementing effective filing systems.
- responsible for students enrollments and managing the classless timing.
- Facilitated training sessions for new hires ensuring quick familiarisation with office protocols.
Customer service representativekhartoum
Bank of development
khartoum, Sudan
2016.01 - 2017.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
Education
Bachelor - Economics
University Of Gezira
Wad Madani 2012.07 - 2016.09
Skills
- Brand awareness building
- Email marketing platforms
- Knowledge of sales methodologies
- Business-To-Business sales
- Digital marketing tools proficiency
- Customer Service
- Customer relations
Certification
- E-Accounting - Blue Nile Computer, Khartoum | 2016-06 - 2017-06
- Microsoft Office - Blue Mile Computer | 2016-02 - 2017-02
- Tally software
Languages
Arabic
Native
English
Intermediate
Timeline
Sales executive
Kashoma General trading
2026.01 - 2026.06
Front Office / Admin Manager
Crypto Technology Pty Ltd
2023.02 - 2024.02
Office administrator
Osman driving institute
2017.02 - 2022.10
Customer service representativekhartoum
Bank of development
2016.01 - 2017.01
Bachelor - Economics
University Of Gezira
2012.07 - 2016.09