Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Youness Bkiki

Youness Bkiki

Abu Dhabi,United Arab Emirate

Summary


Experienced Associate with exceptional planning and prioritization abilities for responsive, accurate administration support. Aids positive, productive office teamwork through good communication and collaboration.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Hospitality Support Services Associate

CCAD Hospital
, UAE
04.2022 - Current
  • Meet and greet Patient and visitors entering and helping to guide them to their destination.
  • Patient and their families are escorted and assisted by us.
  • As part of services, provide guiding tours is one of extra scopes, which would include concierge services, porter and business centre.
  • Good communication skills to greet and interact with Patient so have enjoyable experience.
  • Ability to work quickly whilst remaining calm is important to ensure needs of Patient are met.

Security Guard Agent

Etihad Airways
Abu Dhabi, UAE
12.2015 - 02.2022
  • Provided excellent customer service, assisting visitors with directions or inquiries.
  • Monitored CCTV systems for potential security breaches.
  • Patrolled assigned areas at specified intervals as part of routine duties.
  • Responded to emergencies with swift action, prioritizing safety of personnel.
  • Assisted in evacuation drills, ensuring smooth execution of safety protocols.
  • Completed regular patrols after business hours, preventing intrusions and detecting problems.

Call Centre Representative

american center
Casablanca, Morocco
05.2014 - 08.2015
  • Manage large amounts of inbound and outbound calls.
  • Follow communication 'scripts' when handling different topics.
  • Identify customers' needs, clarify information, research every issue and provide solutions.
  • Build sustainable relationships and engage customers by taking extra mile.
  • Keep records of all conversations.
  • Meet personal/team qualitative and quantitative targets.

SALES Executive

ALDO Marina
Agadir, Morocco
09.2012 - 03.2014
  • Streamlined sales process to enhance operational efficiency and productivity.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Provided customers with price information and handled financial transactions.
  • Placed customer orders, providing guidance on product delivery timeframes.

SALES Supervisor

BIM Supermarket
, Morocco
02.2011 - 06.2012
  • Coached team members to reach and exceed weekly and monthly sales goals.
  • Monitored daily sales operations and served as informational and procedural resource to team members.
  • Audited team outputs and service delivery to achieve Quality Assurance goals.
  • Planned and developed strategies to increase sales territory positioning, exceeding company targets.
  • Managed customer queries to improve overall service experience.

Education

Diploma - Technical Typography

Institute Technology Applique
Sale/Rabat
01.2009 - 01.2010

Baccalaureate - Life science and earth

Tabriquet High School
Sale/Rabat
01.2007 - 01.2008

Skills


  • Customer service
  • Coordination & stock management
  • Operations management
  • Report-writing
  • Computer competencies
  • Teamwork and collaboration
  • Team Leadership
  • Public speaking

Additional Information

Sport, Travel

Languages

Arabic
Native
English
Advanced
French
Advanced

Timeline

Hospitality Support Services Associate

CCAD Hospital
04.2022 - Current

Security Guard Agent

Etihad Airways
12.2015 - 02.2022

Call Centre Representative

american center
05.2014 - 08.2015

SALES Executive

ALDO Marina
09.2012 - 03.2014

SALES Supervisor

BIM Supermarket
02.2011 - 06.2012

Diploma - Technical Typography

Institute Technology Applique
01.2009 - 01.2010

Baccalaureate - Life science and earth

Tabriquet High School
01.2007 - 01.2008

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Youness Bkiki