Youness Bkiki
Abu Dhabi,United Arab Emirate
Summary
Experienced Associate with exceptional planning and prioritization abilities for responsive, accurate administration support. Aids positive, productive office teamwork through good communication and collaboration.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Hospitality Support Services Associate
CCAD Hospital
, UAE
2022.04 - Current
- Meet and greet Patient and visitors entering and helping to guide them to their destination.
- Patient and their families are escorted and assisted by us.
- As part of services, provide guiding tours is one of extra scopes, which would include concierge services, porter and business centre.
- Good communication skills to greet and interact with Patient so have enjoyable experience.
- Ability to work quickly whilst remaining calm is important to ensure needs of Patient are met.
Security Guard Agent
Etihad Airways
Abu Dhabi, UAE
2015.12 - 2022.02
- Provided excellent customer service, assisting visitors with directions or inquiries.
- Monitored CCTV systems for potential security breaches.
- Patrolled assigned areas at specified intervals as part of routine duties.
- Responded to emergencies with swift action, prioritizing safety of personnel.
- Assisted in evacuation drills, ensuring smooth execution of safety protocols.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
Call Centre Representative
american center
Casablanca, Morocco
2014.05 - 2015.08
- Manage large amounts of inbound and outbound calls.
- Follow communication 'scripts' when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions.
- Build sustainable relationships and engage customers by taking extra mile.
- Keep records of all conversations.
- Meet personal/team qualitative and quantitative targets.
SALES Executive
ALDO Marina
Agadir, Morocco
2012.09 - 2014.03
- Streamlined sales process to enhance operational efficiency and productivity.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Provided customers with price information and handled financial transactions.
- Placed customer orders, providing guidance on product delivery timeframes.
SALES Supervisor
BIM Supermarket
, Morocco
2011.02 - 2012.06
- Coached team members to reach and exceed weekly and monthly sales goals.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Audited team outputs and service delivery to achieve Quality Assurance goals.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Managed customer queries to improve overall service experience.
Education
Diploma - Technical Typography
Institute Technology Applique
Sale/Rabat 2009.01 - 2010.01
Baccalaureate - Life science and earth
Tabriquet High School
Sale/Rabat 2007.01 - 2008.01
Skills
- Customer service
- Coordination & stock management
- Operations management
- Report-writing
- Computer competencies
- Teamwork and collaboration
- Team Leadership
- Public speaking
Additional Information
Sport, Travel
Languages
Arabic
Native
English
Advanced
French
Advanced
Timeline
Hospitality Support Services Associate
CCAD Hospital
2022.04 - Current
Security Guard Agent
Etihad Airways
2015.12 - 2022.02
Call Centre Representative
american center
2014.05 - 2015.08
SALES Executive
ALDO Marina
2012.09 - 2014.03
SALES Supervisor
BIM Supermarket
2011.02 - 2012.06
Diploma - Technical Typography
Institute Technology Applique
2009.01 - 2010.01
Baccalaureate - Life science and earth
Tabriquet High School
2007.01 - 2008.01