Younesse Chaibainou
Jewelry Consultant
Summary
Dynamic Sales Executive with 7 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, CRM data to identify and analyze sales funnels. Personable communicator focused on exceeding client expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Jewelry Consultant
Antoine Saliba World Of Jewelry
01.2024 - Current
- Assisted clients in making informed decisions on high-value purchased by sharing expert knowledge of gemstones, metals and designs.
- Conducted regular audits of displayed items, maintaining an accurate representation of available product for clientele.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Offered personalized services such as engraving or resizing of jewelry items to enhance customer experience further.
- Implemented up-selling techniques during sales interactions by recommending complementary pieces or additional services such as insurance plans.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall.
Senior Sales Executive
Ataman Jewelry
2 2019 - 01.2024
- Providing exceptional customer service experience with emotional touch by exceeding clients' expectations and demonstrating excellent knowledge of products.
- Consistently overachieving monthly sales and KPIs targets
- Implement and promote exceptional customer service in stores to boost sales and build customer trust and drive for loyalty (Cilenteling)
- Capture meaningful customer data according to company tools (CRM), for purposes of building relationships and personalizing future client development opportunities.
- Handling customer questions, inquiries, and complaints contacting potential and existing customers on phone, by email, and in person
- Work as team player and partner with fellow colleagues, constructive communication, to ensure consistent exceptional experience and contribute to positive working environment
- Uphold visual display of products in accordance with brand standards.
Sale Representative
Reneault Group
08.2016 - 09.2018
- Greeting customers warmly, welcoming and creating environment as comfort zone for them.
- Start with open questions and narrow down to analyzed patterns, identified customer demand, and forecasted trends to simplify process.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Suggesting suitable vehicles based on customer needs, demonstrating vehicle features and benefits, and arranging test drives
- Providing financial options – costs, terms, conditions and promoting dealership packages –add on
- Integrate best practice in preparing lease agreements for customers.
- Liaising with service team to ensure sold cars are prepped to high standard and are ready for delivery within agreed timescale.
Education
M.D. - Geophysics
University of Science And Technology Houari Boumediene
Algeria 01.2010 - 04.2016
Skills
Product and service sales
Goals and performance
Sales forecasting
Sales expertise
Promotional planning
Timeline
Jewelry Consultant
Antoine Saliba World Of Jewelry
01.2024 - Current
Sale Representative
Reneault Group
08.2016 - 09.2018
M.D. - Geophysics
University of Science And Technology Houari Boumediene
01.2010 - 04.2016
Senior Sales Executive
Ataman Jewelry
2 2019 - 01.2024
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