Yousaf Yaqoob
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Exceptional customer service skills to ensure the highest standards of service delivery for each and every customer. Valuable asset to any team with commendable organization and communication skills and excellent attention to detail. Adaptable and flexible approach to the fast paced airport environment whilst meeting demanding deadlines.
Creative thinking and problem solving skills to maximize productivity with a proven ability to improve operational and financial performance.
Overview
12
12
years of professional experience
Work History
Duty Manager
Dnata
02.2023 - Current
· Managing day-to-day operation on staffing levels, supervisory coverage and meeting performance standards.
· Managing staff including identifying training, conducting staff assessments, coaching and motivating.
· Understanding and management of core dnata people policies ensuring compliance with Department for Transport Regulations.
· Health and Safety at Work Act Airport Authority Bylaws and Regulations.
· Monitor and report on customer policies and airline procedures and investigate service failures.
· Conducting supervisory meetings ensuring staff are briefed on all new procedures.
· Attending customer airlines meetings when required.
· Investigate, take remedial action, and follow up of accidents in line with the dnata Safety System.
· Always promote the Vision Mission and Values of dnata.
Airport Services Duty Officer
Qatar Airways
01.2018 - 02.2023
Airport Services Supervisor
Qatar Airways
01.2017 - 01.2018
Senior Airport Services Agent
Qatar Airways
01.2015 - 01.2017
Senior Airport Services Agent
Qatar Airways
01.2012 - 01.2015
Education
Bachelor of Business Administration - Tourism And Travel Management
Skyline University College
Sharjah, United Arab Emirates06.2009
Certificate of Higher Education, Computer Science -
Pakistan Education Academy
Dubai, United Arab Emirates04.2006
Skills
- Customer Service
- Customer Communication
- Professionalism and Integrity
- Staff Training and Development
- Team Supervision
- Operational Oversight
- Operations Management
- Process Improvements
- Time Management
- Relationship Building
- Shift Scheduling
- Delegating Work
Recent Professional Development
- Dangerous Goods Category 8 Course, London Heathrow.
- Aviation Security Awareness Release, London Heathrow.
- Range of One World professional development courses.
- Handling Charter Flights using ALTEA CM application.
- Only ALTEA CM Qualified Trainer at LHR for Qatar Airways.
Timeline
Duty Manager
Dnata
02.2023 - Current
Airport Services Duty Officer
Qatar Airways
01.2018 - 02.2023
Airport Services Supervisor
Qatar Airways
01.2017 - 01.2018
Senior Airport Services Agent
Qatar Airways
01.2015 - 01.2017
Senior Airport Services Agent
Qatar Airways
01.2012 - 01.2015
Bachelor of Business Administration - Tourism And Travel Management
Skyline University College
Certificate of Higher Education, Computer Science -
Pakistan Education Academy
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