Yousef Abdul Aziz
Sharjah,UAE
Summary
Proficient in Microsoft Office and Google Workplace applications, with exceptional written communication skills in English, Arabic, and Urdu. Holds a valid driver's licence and possesses strong IT systems knowledge. Committed to leveraging these skills to enhance organisational efficiency and support strategic goals.
Overview
3
3
years of professional experience
Work history
Receptionist / Customer Service Coordinator
GAC Gargash Motor Service Centre
Dubai, Uae
06.2025 - Current
- Managed front-desk operations by welcoming customers, issuing service tokens, verifying appointments, and ensuring smooth customer flow throughout the service centre.
- Handled high-volume inbound calls, providing accurate assistance regarding service status, repair progress, booking enquiries, and complaint escalation for both Body Shop and Service Departments.
- Scheduled, organised, and updated daily and future service appointments using Microsoft Word and internal booking systems, ensuring precise documentation of customer details, arrival times, and no-show tracking.
- Served as the primary Arabic-speaking liaison between customers and non-Arabic-speaking Service Advisors, ensuring clear communication and maintaining high customer satisfaction.
- Coordinated follow-ups by communicating updates between customers and technical teams, improving turnaround time and enhancing service quality.
- Supported administrative operations including document preparation, customer file management, daily reporting, and maintaining a professional and organised reception environment.
- Assisted management by identifying common customer concerns, helping improve workflow efficiency, and contributing to a better overall service experience.
Sales Associate
Lega
Dubai, UAE
09.2024 - 01.2025
- Assisted customers in selecting electronics and other products, ensuring a customer-focused experience.
- Maintained accurate inventory records and participated in regular stock audits to ensure compliance.
- Demonstrated strong product knowledge to effectively communicate features and benefits, boosting sales.
- Collaborated with team members to meet daily sales targets, emphasising teamwork and communication.
- Utilised MS Office tools to prepare sales reports and monitor daily transactions.
- Adapted to new product lines and changing sales strategies in a fast-paced retail environment.
Customer Service Representative
Five Brothers
Dubai, UAE
06.2023 - 07.2024
- Delivered exceptional customer support via phone and email, focusing on customer satisfaction and resolution.
- Applied communication skills to handle inquiries, complaints, and feedback in a professional manner.
- Maintained compliance with company policies and security protocols during customer interactions.
- Used MS Office for data entry, documentation, and internal communication with other departments.
- Handled product returns, exchanges, and warranty claims while maintaining a positive attitude.
Education
High School Graduate -
Far Eastern Private School (FEPS)
Skills
- Microsoft Office (Microsoft Excel),
- Google Workplace (DOCS, SHEETS, SLIDES Forms)
- Excellent written communication in foreign language : English, Arabic, Urdu, Driver's Licence, IT systems
Languages
English
Advanced (C1)
Arabic
Advanced (C1)
Urdu
Advanced (C1)
Pushto
Beginner
Baluchi
Beginner
Hindi
Advanced (C1)
Timeline
Receptionist / Customer Service Coordinator
GAC Gargash Motor Service Centre
06.2025 - Current
Sales Associate
Lega
09.2024 - 01.2025
Customer Service Representative
Five Brothers
06.2023 - 07.2024
High School Graduate -
Far Eastern Private School (FEPS)