Yousef Abu Mahmoud
Dubai,DU
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 3 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
12
12
years of professional experience
Work History
Medical Administrative Assistant
Medcare Hospital
03.2021 - Current
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Used EMR (electronic medical record) software to schedule appointments for doctor visits and procedures.
- Ensure confidentiality of patients' information.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Customer Service Representative
OSN
02.2012 - 10.2020
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Ability to stay calm when customers are stressed or upset.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Utilize computer technology to handle high call volumes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Arts -
Travel And Tourism
Dubai, United Arab EmiratesSkills
- Patient care and confidentiality
- Appointment Scheduling
- Data Entry Efficiency
- Professionalism and Discretion
- Phone and Email Etiquette
- Workflow Coordination
- HIPAA Regulations
- Multitasking and Organization
- Positive Attitude
- Understanding of medical ethics
- Customer Service
- EMR Software
- Documentation and Recordkeeping
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Medical Administrative Assistant
Medcare Hospital
03.2021 - Current
Customer Service Representative
OSN
02.2012 - 10.2020
Associate of Arts -
Travel And Tourism
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