Yousef Alshaki
Digital Services & DevOps Specialist
Dubai
Summary
Accomplished IT Specialist with extensive experience in digital services development, system integration, and IT governance, ideally suited for public-sector digital transformation initiatives. Skilled in managing full lifecycle digital projects, optimizing service delivery through automation, and ensuring strict adherence to information security and compliance standards. Demonstrated success in enhancing user experience, monitoring KPIs, and coordinating cross-functional teams to deliver reliable, scalable, and secure digital solutions aligned with organizational goals.
Overview
7
7
years of professional experience
6
6
Certifications
2
2
Languages
Work History
DevOps Engineer
Dewan Architects + Engineers
06.2023 - Current
- Designed and optimized CI/CD pipelines, reducing deployment times by 30% and accelerating digital service delivery.
- Integrated security and compliance checks into CI/CD workflows, ensuring adherence to governance frameworks.
- Implemented containerization (Docker) and orchestration (Kubernetes) to enhance scalability and resource efficiency.
- Developed automation scripts that reduced manual intervention by 20% and improved system reliability.
- Monitored system performance and logs to preempt issues and maintain high availability of digital services.
IT System Administrator
Marwan Alshaali Group
01.2023 - 06.2023
- Implemented a ticketing system that improved support response time by 50% and increased user satisfaction by 30%.
- Configured site-to-site VPNs and PBX systems to enhance communication and collaboration across locations.
- Managed FortiGate firewalls and network security policies to protect digital assets and ensure compliance.
- Trained end-users and support staff on new systems, focusing on user experience and adoption.
System Administrator
Dr-Scent Private Ltd.
12.2021 - 01.2023
- Optimized server and storage performance to support business applications and reduce operational costs.
- Provided technical support and training to employees, improving digital service usability.
- Assisted in service management process definition and review to align with best practices.
System & Infrastructure Administrator
HADEED MMC
04.2020 - 10.2021
- Monitored KPIs and SLAs for IT operations and vendor-managed services.
- Coordinated with teams to resolve system issues and minimize unplanned outages.
- Managed SAN/NAS storage, DNS, DHCP, and network infrastructure to ensure high availability.
- Conducted log analysis and incident escalation to maintain service continuity.
Network & Infrastructure Administrator
Internet Service Provider ZAD
12.2018 - 04.2020
- Provided network support for multi-vendor environments (Cisco, Huawei, Juniper).
- Monitored network performance using SolarWinds and PRTG, ensuring service reliability.
- Installed and configured virtualization (ESXi), Windows/Linux servers, DNS/DHCP.
- Conducted site surveys and joint troubleshooting with vendors to implement new systems.
Education
Information Technology Systems -
University of Liverpool
UK01.2026
Master of Information Systems (MIS) - undefined
Syrian Virtual University
Syria01.2021
Bachelor of Communication Engineering - undefined
Kalamoon University
Syria01.2018
Skills
Digital Services Development: CI/CD pipeline optimization, system integration, UX improvement, KPI monitoring
Certification
Certified Kubernetes Administrator (CKA)
Timeline
DevOps Engineer
Dewan Architects + Engineers
06.2023 - Current
IT System Administrator
Marwan Alshaali Group
01.2023 - 06.2023
System Administrator
Dr-Scent Private Ltd.
12.2021 - 01.2023
System & Infrastructure Administrator
HADEED MMC
04.2020 - 10.2021
Network & Infrastructure Administrator
Internet Service Provider ZAD
12.2018 - 04.2020
Master of Information Systems (MIS) - undefined
Syrian Virtual University
Bachelor of Communication Engineering - undefined
Kalamoon University
Information Technology Systems -
University of Liverpool