Microsoft CRM
Yousef Al Zaabi
Sharjah
Summary
Skilled Product Quality Specialist focused on maximizing success through effective use of communication, leadership and negotiation abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
REGIONAL PRODUCT QUALITY AND COMPLAINCE SPECIALIST
IKEA - Al Futtaim Group
12.2022 - 03.2024
- Established communication channels with governmental entities
- Reduced permits and application costs for article certifications by collaborating with ministries to achieve cost-effective solutions
- Ensured item compliance in UAE, Qatar, and Oman.
- Succeded in providing over 700+ permits for UAE, Qatar, and Oman.
- Frequently collaborated with other global IKEA Franchises to heighten market standards for all our products and continue to lead the market.
- Restructured and improved IKEA - Alfuttaim compliance polices and data arrangements.
CUSTOMER SERVICE ASSISTANT - BACK OFFICE
IKEA - Al Futtaim Group
07.2022 - 12.2022
- Enhanced communication with customers by utilizing professional English and Arabic terminology to ensure transparency and clarity
- Successfully completed over 500 cases per month while maintaining high PulseCX score
- Coached IKEA co-workers in IKEA and Al-Futtaim standards.
- Collaborated with team members to improve overall customer experience and boost company reputation
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions
Education
SECONDARY SCHOOL -
Sharjah American International School
Sharjah, UAE 01.2006 - 04.2018
BACHELOR OF TECHNOLOGY -
Skyline University College
Sharjah, UAE 01.2022 - Current
Skills
Negotiation
undefinedCertification
IELTS certificate, 7.5
Software
Microsoft Dynamics NAV
Adobe Illustrator
Adobe Photoshop
Adobe Premiere
Timeline
REGIONAL PRODUCT QUALITY AND COMPLAINCE SPECIALIST
IKEA - Al Futtaim Group
12.2022 - 03.2024
CUSTOMER SERVICE ASSISTANT - BACK OFFICE
IKEA - Al Futtaim Group
07.2022 - 12.2022
BACHELOR OF TECHNOLOGY -
Skyline University College
01.2022 - Current
SECONDARY SCHOOL -
Sharjah American International School
01.2006 - 04.2018
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