Microsoft CRM
Yousef Al Zaabi
Sharjah
Summary
Skilled Product Quality Specialist focused on maximizing success through effective use of communication, leadership and negotiation abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
REGIONAL PRODUCT QUALITY AND COMPLAINCE SPECIALIST
IKEA - Al Futtaim Group
12.2022 - 03.2024
- Established communication channels with governmental entities
- Reduced permits and application costs for article certifications by collaborating with ministries to achieve cost-effective solutions
- Ensured item compliance in UAE, Qatar, and Oman.
- Succeded in providing over 700+ permits for UAE, Qatar, and Oman.
- Frequently collaborated with other global IKEA Franchises to heighten market standards for all our products and continue to lead the market.
- Restructured and improved IKEA - Alfuttaim compliance polices and data arrangements.
CUSTOMER SERVICE ASSISTANT - BACK OFFICE
IKEA - Al Futtaim Group
07.2022 - 12.2022
- Enhanced communication with customers by utilizing professional English and Arabic terminology to ensure transparency and clarity
- Successfully completed over 500 cases per month while maintaining high PulseCX score
- Coached IKEA co-workers in IKEA and Al-Futtaim standards.
- Collaborated with team members to improve overall customer experience and boost company reputation
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions
Education
SECONDARY SCHOOL -
Sharjah American International School
Sharjah, UAE 01.2006 - 04.2018
BACHELOR OF TECHNOLOGY -
Skyline University College
Sharjah, UAE 01.2022 - Current
Skills
Negotiation
Time Management
Mentoring
Problem-Solving
Computer Literacy
Delegation and Organization
Strong Communication
Negotiation
Quality Assurance
Certification
IELTS certificate, 7.5
Software
Microsoft Dynamics NAV
Adobe Illustrator
Adobe Photoshop
Adobe Premiere
Timeline
REGIONAL PRODUCT QUALITY AND COMPLAINCE SPECIALIST
IKEA - Al Futtaim Group
12.2022 - 03.2024
CUSTOMER SERVICE ASSISTANT - BACK OFFICE
IKEA - Al Futtaim Group
07.2022 - 12.2022
BACHELOR OF TECHNOLOGY -
Skyline University College
01.2022 - Current
SECONDARY SCHOOL -
Sharjah American International School
01.2006 - 04.2018