Excel, word, power point, CRM, CMS and Jira ticket
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Energetic Relationship Manager proficient at facilitating communication between departments and increasing the quality of service to customers at all levels. Going the extra mile leaving the customer satisfied with the solution offered.
• Met with existing customers and prospects to discuss business needs and recommend optional solutions.
• Increased sales by offering advice on purchase and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Worked with clients to develop financial planning strategies and solutions throw evaluation of finances.
• Created and implemented strategic trading approaches.
• Gathered Customers information and maintained in CRM database.
• Worked with customers to understand needs and provide excellent service.
• Using the persuasive language to upsell excursions and trips throw the delivery of presentation or face to face, by building relationship and trust with each individual customer.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and fast-paced atmosphere.
Client Relationships
Excel, word, power point, CRM, CMS and Jira ticket