Summary
Overview
Work History
Education
Skills
Software
Timeline
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Yousef  Badry

Yousef Badry

Relationship Manager
Bristol

Summary

Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Energetic Relationship Manager proficient at facilitating communication between departments and increasing the quality of service to customers at all levels. Going the extra mile leaving the customer satisfied with the solution offered.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Relationship Manager

FXTM Global Broker( Exinity) -United Arab Emirates
Bristol
04.2022 - 02.2023

• Met with existing customers and prospects to discuss business needs and recommend optional solutions.

• Increased sales by offering advice on purchase and promoting additional products.

• Achieved monthly sales goals by promoting product benefits and enrolling new clients.

• Worked with clients to develop financial planning strategies and solutions throw evaluation of finances.

• Created and implemented strategic trading approaches.

• Gathered Customers information and maintained in CRM database.

  • Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.

Customer Service Representative

Thomas Cook UK -Egypt, Hurghada
Hurghada
03.2015 - 10.2019

• Worked with customers to understand needs and provide excellent service.

• Using the persuasive language to upsell excursions and trips throw the delivery of presentation or face to face, by building relationship and trust with each individual customer.

• Resolved problems, improved operations and provided exceptional service.

• Proved successful working within tight deadlines and fast-paced atmosphere.

  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Khozam Secondary School
Egypt- Qena
09.2005 - 08.2008

Bachelor Of Archeology -

Sohag Univercity
Egypt-Sohag
09.2009 - 09.2013

Skills

    Client Relationships

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Software

Excel, word, power point, CRM, CMS and Jira ticket

Timeline

Relationship Manager

FXTM Global Broker( Exinity) -United Arab Emirates
04.2022 - 02.2023

Customer Service Representative

Thomas Cook UK -Egypt, Hurghada
03.2015 - 10.2019

Bachelor Of Archeology -

Sohag Univercity
09.2009 - 09.2013

High School Diploma -

Khozam Secondary School
09.2005 - 08.2008
Yousef Badry Relationship Manager