Yousef Jehad
Summary
Proven track record in enhancing customer satisfaction and sales revenue, with a keen focus on safety and risk management from my tenure at Elva Ceram. Expert in cash handling and customer service, demonstrating work ethic and empathy. Achieved significant improvements in workplace safety and customer engagement through strategic initiatives and effective communication.
Overview
1
1
year of professional experience
Work History
Cashier
Abdul Rahman Al-Afouri Sweets
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
HSE Engineer
Elva Ceram
2022.06 - 2022.12
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Conducted regular site inspections to identify potential hazards and ensure adherence to established safety protocols.
- Designed effective hazard communication programs that increased awareness of potential risks among employees.
- Established a strong safety culture within the organization, fostering open communication channels for reporting hazards and incidents.
Education
Bachelor of Science - Security And Protective Services
University of Batna 2
Algeria,Batna06.2022
High School Diploma -
Mostefa Ben Boulaid High School
Batna,Algeria07.2018
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cash register systems
- Refunds and exchanges
- Payment Collection
- Currency counting
- Sales expertise
- Total Payment Calculation
- Time management skills
Languages
Arabic
English
French
Timeline
HSE Engineer
Elva Ceram
2022.06 - 2022.12
Cashier
Abdul Rahman Al-Afouri Sweets
Customer Service Representative
Bachelor of Science - Security And Protective Services
University of Batna 2
High School Diploma -
Mostefa Ben Boulaid High School
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