Yousef Sabu
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, complemented by strong active listening and analytical problem-solving abilities. Committed to enhancing customer experiences through a service-oriented approach, adept at understanding customer needs and delivering tailored solutions that foster loyalty. Proven track record of efficiently resolving issues while maintaining a positive and professional demeanor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retention Account Manager
Naga
02.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Business Development Executive
Ample Technologies
11.2022 - 12.2023
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
Education
Master of Business Administration - Human Resources and Marketing
APJ Abdul Kalam Technological University
06.2023
Bachelor of Business Administration - Business Management
Kerala University
03.2021
Skills
- Client onboarding
- Customer retention strategies
- Customer lifecycle management
- Negotiation
- Customer service experience
- Excellent communication skills
- Adaptability
- Teamwork
- Account management
- Sales statistics analysis
Certification
- Data Protection (GDPR)
- Microsoft Office Specialist
- Data Analytics with R
- Digital Marketing
Languages
English
Hindi
Malayalam
Tamil
Urdu
Timeline
Retention Account Manager
Naga
02.2024 - Current
Business Development Executive
Ample Technologies
11.2022 - 12.2023
Bachelor of Business Administration - Business Management
Kerala University
Master of Business Administration - Human Resources and Marketing
APJ Abdul Kalam Technological University
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