YOUSIF ELBERIR
Dubai
Summary
Proven track record in enhancing customer relationships and boosting sales at MB Trading through exceptional customer service and inventory tracking. Excelled in high-stress situations and team collaboration, significantly contributing to a positive work environment. Mastered time management and problem-solving, ensuring efficient operations and customer satisfaction. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
MB Tading
2021.04 - 2024.01
- Cultivated customer connections to drive recurring sales.
- Executed efficient handling of returns, exchanges, and refunds following store procedures.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed and resolved high-stress situations with a calm and professional attitude.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Administrative Assistant
Moawia Elberier Group of Companies
2019.01 - 2020.12
- Managed and resolved high-stress situations with a calm and professional attitude.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Bachelor of Science - International Business Management
Heriot Watt
Dubai, United Arab Emirates01.2025
Bachelor of Science - Business Administration And Management
University of Medical Sciences And Technology
Khartoum01.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Exceptional customer service
- Conflict Resolution
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales Associate
MB Tading
2021.04 - 2024.01
Administrative Assistant
Moawia Elberier Group of Companies
2019.01 - 2020.12
Bachelor of Science - International Business Management
Heriot Watt
Bachelor of Science - Business Administration And Management
University of Medical Sciences And Technology
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