Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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YOUSIF ALI HASSAN

Abu Dhabi

Summary

  • Nationality: UAE – Completed the national service A customer focused performance driven professional with over 7 years of diversified Experience, including over 6 years in the Airline sector across maintaining high guest relations service standards and practices and exercising quality control in all areas, ensuring guest’s issues are promptly addressed by providing resolution in a timely and professional manner. Hands on expertise in establishing healthy business relations with the customers in securing repeat business and long term customer loyalty. Strong understanding in customer safety/comfort, service excellence and team management with innate strengths to acquire and retain guest satisfaction, with augmented service levels. EXECUTIVE SYNOPSIS
  • Resourceful and competent to create win-win relationship with customers coupled with ability to manage customer centric operations, ensuring customer satisfaction by achieving delivery and service quality norms.
  • Thorough Professional, with a high-caliber customer service orientation and ability to handle multiple functions and activities in a high-pressured environment.
  • Gained Experience across staff allocation, handling flights (opening and closing flights on time), solving colleagues and customer queries and realizing SLA targets in compliance with the organizational standards.
  • Expertise in dealing with the public and providing an efficient guest service.
  • Well-organized with a track record that demonstrates self-motivation, creativity, determination, commitment and initiative to keep learning and hence achieve both personal and organizational goals
  • Trained to deal with security and emergency situations, which may arise and can administer first aid to the Guests when needed; drive customer service operations, ensuring to achieve customer delight.
  • Holds Good time management skills with the ability to quickly prioritize coordinate and consolidate the tasks. Instrumental in providing exceptional service to customers.

Overview

7
7
years of professional experience

Work History

Guest Services Agent

Etihad Airways
Abu Dhabi
08.2015 - Current

Education

Secretarial Management

Almutandi High school, Khawarizmi International College

Skills

CORE SKILLSundefined

Accomplishments

  • National Service finished
  • Airport Service Training
  • Etihad Airways Foundation Program
  • International Business Skills
  • Business Communication, HCT College
  • Customer Service, HCT College
  • IELTS, British Council, Abu Dhabi – Band Score: 5.0
  • ICDL Certified
  • Tape Line Operator with National Factory

Timeline

Guest Services Agent

Etihad Airways
08.2015 - Current

Secretarial Management

Almutandi High school, Khawarizmi International College

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YOUSIF ALI HASSAN