Yousif Suliman
Dubai
Summary
As a logistics coordinator am handling all aspects of shipping and delivery and ensure customer satisfaction by staying in contact and relaying all communications concerning the delivery.
Coordinate transportation providers to ensure prompt and proper movement of shipments, analyze and optimize logistical procedures, review, prepare, and route purchase orders, and ensure the safe and timely pick-up and delivery of shipments.
Coordinate logistics staff (e.g. Truck drivers) according to availabilities and requirements, communicate with suppliers, retailers, customers, etc. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor
WEEMEX SHIPPING LLC
Dubai
06.2022 - Current
- Managing the daily activities of shipping operations, including order processing, tracking, documentation, and transportation oversight.
- Track all shipping transactions, analyze performance metrics, and generate reports.
- Ensure shipping protocols and documentation meet required regulatory requirements for hazardous materials (DOT/HAZMAT) or special handing.
- Daily contact and negotiation with the main shipping lines and Nvocc’s to get the best rates, transit times for different destinations.
- Investigate and resolve shipping quality issues, damages, or lost freight claims.
- Develop and maintain relationships with carriers, freight forwarders, and vendors.
- Preparing all shipments documents as like “invoice, packing list and certificate of origin”.
- Manage subordinate staff in the day-to-day performance of their jobs, ensure that project/department milestones/goals are met and adhering to approved budgets.
- Full authority for personnel actions.
- Responsible for providing excellent customer service to customers and carriers.
- Communicate effectively with customers and provide updates along the way, letting them know when the driver will be there, when the freight will be delivered, and any other requested updates.
- Answer any questions the customer has and ensure that the best service is delivered.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Negotiated with distributors to find quality products and best prices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Investment and Finance department
Balad Bank
11.2019 - 06.2022
- Preparing the client's files to request financing for the available sectors according to the directives of the Central Bank.
- Updating the client's personal data, knowing their financial ability by analyzing their financial data after requesting previous budgets and other financial documents.
- Reviewing his historical dealings with other banks and previous financing operations through the banks' unified credit code.
- Preparing economic feasibility studies for the project required to ensure the payment of its obligations Follow-up.
- Request all appropriate guarantees according to each sector and review them with the competent departments such as the legal department.
- Programming the process on the system, taking monthly payment checks or according to the agreed upon payment of installments.
- Following up on defaulting customers and taking the necessary action through all methods Legal and banking available.
- Delivered training and development to junior finance employees for progression and best practice improvements.
- Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
Electronic Clearing
Balad Bank
11.2018 - 11.2019
- Collecting customers' checks from other banks and depositing them in their accounts.
- Responding to clearing departments of other banks
- Review outgoing and incoming clearing and making final entries
- Responded to telephone and in-person requests for information.
Treasury Officer
Balad Bank
11.2017 - 11.2018
- Processed cash deposits and withdrawals for customers.
- Responded to and assisted customers with account inquiries and updates.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Completed currency exchanges following current, accurate rates.
- Trained new tellers in institutional processes and procedures, mentoring through the learning period and answering questions.
- Organized and stocked teller areas to maintain readiness for daily customer flows.
- Completed end-of-day till reconciliations and paperwork.
- Filling the branch's ATMs with cash, Knowing the cards withdrawn by the ATM, and returning them to the beneficiary's bank.
Customer Services Officer
Balad Bank
11.2016 - 11.2017
- Opening accounts for clients, Requesting checkbooks and ATM cards.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customers' calls promptly and improved on-hold wait times.
- Printing account statements as requested by the customers.
- Making customers transfer between different branches and banks.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Participated in regular training to maintain up-to-date knowledge of Bank products and policies.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Responding to inquiries from departments, banks and other official bodies.
Education
Bachelor - Economic
Sudan University of Science and Technology
Khartoum, Sudan2013
Good - Computer
Sudan University of since and technology
Khartoum, Sudan2013
Accounting
Scars Training Center
Khartoum, Sudan2016
Skills
- Reporting and documentation
- Investment strategy
- Financial risk assessment
- Savings accounts
- Investment Planning
- Cash handling
- Data entry
- Hardware installations
- Issue resolution
- Customer Relations
- Logistics Coordination
- Operations Management
- Marketing
- Human Resources
- Customer Relationship Development
- Warehouse Operations
- Logistics Oversight
- Logistics Management
- Staff Training
- Decision Making
- Supply Chain Management
Certification
- Banking applications for investment operations -Balad Bank 18/11/2021.
- Financial analysis for granting funding - Balad Bank 14/11/2019.
- Methods of detecting forgery and counterfeiting - Balad Bank 25/05/2017.
- Front Office - Balad Bank 24/11/2016.
- Banking Marketing and Excellence in Customer Service - Balad Bank 17/11/2016.
Languages
English
Advanced
C1
Arabic
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Additional Information
REFERENCE:
1- Osama Mohammed Sayedahmed - "Balad Bank"
CEO Assistant
Osama.mohammed@baladbank.com
+249912161006
2- Alaaeldein Awadallah Hussain - "WEEMEX SHIPPING "
General Manager
Weemexshipping@outlook.com
+971505060017
Timeline
Operations Supervisor
WEEMEX SHIPPING LLC
06.2022 - Current
Investment and Finance department
Balad Bank
11.2019 - 06.2022
Electronic Clearing
Balad Bank
11.2018 - 11.2019
Treasury Officer
Balad Bank
11.2017 - 11.2018
Customer Services Officer
Balad Bank
11.2016 - 11.2017
Bachelor - Economic
Sudan University of Science and Technology
Good - Computer
Sudan University of since and technology
Accounting
Scars Training Center
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