YOUSIF YAHIA
Abu Dhabi,UAE
Summary
Reliable call center professional with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Call centre agent
Zain Sudan
Khartoum , Sudan
2017.04 - 2019.03
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Acted as first point of contact for customer issues and queries.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Provided accurate, consistent and meaningful advice to customers to boost retention.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Enabled efficient follow-up by accurately recording customer requirements
Education
Diploma - Mechanical Engineering
Sudan University of Science &Technology
Khartoum Sudan 2013.08 - 2016.07
Associate of Science - Computer Application
Leicester Training Center
2017.02 - 2017.04
Skills
- Interpersonal skills
- Sage adept
- Customer retention
- Service knowledge
- Resolving issues
- Lead conversion techniques
Languages
Arabic
Native
English
Fluent
Hindi
Beginner
Timeline
Call centre agent
Zain Sudan
2017.04 - 2019.03
Associate of Science - Computer Application
Leicester Training Center
2017.02 - 2017.04
Diploma - Mechanical Engineering
Sudan University of Science &Technology
2013.08 - 2016.07
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