YOUSIF DESU TELA
Baniyas, Deira, Dubai, UAE,United Arab Emirates
Summary
Highly motivated, detail-oriented professional with extensive customer service experience. Skilled at resolving queries, providing information, and maintaining a high level of professionalism. Seeking the role of Customer Service Agent to leverage excellent interpersonal skills and problem-solving abilities to enhance customer satisfaction and support business growth.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Agent
EJAAD Travel Agency Co L.L.C
Dubai, UAE
10.2023 - 09.2024
- Delivered exceptional customer service by assisting clients with inquiries, transactions, and account management, ensuring timely and efficient issue resolution.
- Managed over 50 customer calls per day.
- Provided detailed information on products and identified cross-selling opportunities.
- Maintained up-to-date knowledge of company services and promotions, providing tailored solutions to meet customer needs and achieve business goals.
- Resolved customer complaints with professionalism and urgency.
- Adhered to company regulations and procedures, ensuring full compliance with internal policies and security protocols
Administrative Assistant
MEDIGATE for Medical Equipment
Khartoum, Sudan
12.2019 - 04.2023
- Managed daily office operations, ensuring smooth workflow and efficient office organization.
- Managed over 25 customer calls per day
- Assisted in processing customer inquiries and transactions, resolving issues promptly.
- Coordinated between departments to ensure customer needs were met and all inquiries were addressed.
- Maintained accurate records and updated customer information in CRM software.
- Prepared reports and presentations, ensuring timely delivery of documents to management.
Administrative Assistant
Pan Co Ltd
Khartoum, Sudan
01.2016 - 11.2019
- Supported the customer service team by managing customer inquiries, product returns, and complaints.
- Managed over 25 customer calls per day.
- Organized and maintained customer records, ensuring data accuracy and confidentiality.
- Coordinated communication between customers and management, ensuring all inquiries were addressed promptly.
- Developed strong customer relationships, contributing to an increase in customer retention rates.
Cashier
R.W.R Company Ltd
Khartoum, Sudan
01.2014 - 11.2015
- Processed cash, check, and card transactions, ensuring timely and accurate handling of all customer payments.
- Managed over 20 customer calls per day
- Balanced cash drawer daily, ensuring that all transactions matched the records and there were no discrepancies.
- Provided customers with prompt and friendly service, answering inquiries about products, services, and promotions.
- Ensured all transactions followed the company's compliance standards and regulations.
Education
High School Diploma - Engineering
Alsafwa Private School
Khartoum, Sudan 06.2005 - 03.2008
Skills
- Customer Service
- Cash handling
- Organizational Skill
- Problem-Solving
- Attention to detail
- Ability to Multitask
- Communication Skills
- Effective Time Management
- Teamwork
- Ability to Work Under Pressure
- Interpersonal skills
- Management skills
- Time Management
- Microsoft Office
Languages
English
Fluent
Arabic
Fluent
Timeline
Customer Service Agent
EJAAD Travel Agency Co L.L.C
10.2023 - 09.2024
Administrative Assistant
MEDIGATE for Medical Equipment
12.2019 - 04.2023
Administrative Assistant
Pan Co Ltd
01.2016 - 11.2019
Cashier
R.W.R Company Ltd
01.2014 - 11.2015
High School Diploma - Engineering
Alsafwa Private School
06.2005 - 03.2008
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