Youssef Asry

• Providing luxury client service and personalized styling experiences based on brand image, client preferences and seasonal trends
• Handling CRM database through registering customers, updating client profiles and tracking purchase history
• Performing client follow-up, communicating upcoming collections and inviting VIP clients to store events
• Upselling and cross-selling items to achieve and exceed individual & store sales targets
• Working closely with Visual Merchandising team to ensure product presentation is aligned with Diesel brand standards
• Assisting international clients and tourists, offering styling suggestions adapted to taste, culture and lifestyle
• Managing stock, POS transactions, and daily store operations

Key Achievements

• Successfully built a personal client book
• Achieved monthly sales target consistently
• Improved client retention through CRM follow-up

• Cultivated strong client relationships to drive loyalty and retention.
• Conducted training sessions for new sales team members, enhancing product knowledge and sales techniques.
• Collaborated with marketing team to design promotional campaigns that boosted brand visibility.
• Analysed market trends to identify opportunities for expanding product offerings and increasing sales.

• Provided product information and addressed customer inquiries to enhance service quality.
• Organised merchandise displays for improved visual appeal and customer accessibility.
• Collaborated with team members, maintaining optimal stock levels and inventory accuracy.
• Processed transactions efficiently, ensuring high accuracy at the cash register.