Summary
Overview
Work history
Education
Skills
Languages
Timeline
AdministrativeAssistant
Youssef Bensmina

Youssef Bensmina

Dubai,UAE

Summary

Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for highest value customers. Talented advertising professional skilled in building campaign engagement. Demonstrates strengths in networking and relationship-building to grow productive partnerships. Collaborative team player committed to achieving business targets.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work history

Sales manager

mohamed nizar professional bike shop
dubai, UAE
02.2021 - Current
  • Achieved exceptional client satisfaction feedback and ratings.
  • Hired and trained dedicated and high-achieving sales teams.
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
  • Developed and customised sales pitches to target specific customer personas.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.

Trainer

Freedom Leisure
Dubai, UAE
01.2020 - Current
  • Professional athlete cycling. Held refresher courses and workshops to reinforce key concepts and skills.
  • Grew customer base through referrals based on customer satisfaction and results.
  • Analysed training needs to determine learning styles and skills shortages.
  • Prepared training materials and supplemental aids to support employee comprehension.
  • Built clients confidence and ability through unrelenting motivation and dedication.

Education

Bachelor of Science -

al-qadi ayyad university
SAFI,MOROCCO
07.2018 - 06.2020

Skills

  • Sales pipeline management
  • Strong customer service orientation
  • Cash handling
  • Top sales performer
  • Store maintenance
  • Problem solver
  • Sales expertise
  • Training and assessment strategy
  • Delivery notes and invoices

Languages

Arabic
Proficient (C2)
English
Proficient (C2)
French
Upper intermediate

Timeline

Sales manager

mohamed nizar professional bike shop
02.2021 - Current

Trainer

Freedom Leisure
01.2020 - Current

Bachelor of Science -

al-qadi ayyad university
07.2018 - 06.2020

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Youssef Bensmina