YOUSSEF IBRAHIM
Operation Coordinator
Dubai,DU
Summary
Detail-oriented Operation Coordinator with experience in operational management. Expertise in streamlining processes, enhancing efficiency, and optimizing resources. Skilled in project coordination, stakeholder engagement, and data analysis for informed decision-making. Committed to sustainability and innovative urban management solutions, focusing on service delivery and public satisfaction. Proven ability to lead cross-functional teams in fast-paced environments to achieve strategic goals.
Overview
8
8
years of professional experience
Work History
Operator - Waste Management Unit
Dubai Municipality - Waste Management Unit
10.2023 - Current
- Monitored and guided maintenance workers, ensuring that waste bins, compactors, and other waste management equipment are properly maintained, repaired, and cleaned according to scheduled timelines.
- Ensured that maintenance tasks, including waste bin inspection, cleaning, repairs, and replacements, are carried out efficiently and safely and as per the operational requirements and schedule.
- Coordinated daily and weekly work schedules for maintenance teams, assigning tasks, and ensuring resources and tools are available for effective operations.
- Ensured that all workers adhere to health and safety guidelines, including the use of proper protective gear and safe handling of waste materials.
- Maintained accurate records of maintenance activities, including repairs, replacements, and schedules. Submit daily reports to the Waste Management Unit.
- Monitored inventory of spare parts, tools, and cleaning materials, requesting supplies as needed to ensure uninterrupted operations.
- Ensured that asset job cards for all equipment (such as waste bins, compactors, and other machinery) are accurately updated, documenting all completed maintenance, repairs, replacements, and any related operational history for audit and tracking purposes.
Operator - Operation Control Center
Roads and transport authority (RTA)
04.2021 - 04.2022
- Tracked and monitored the real-time status of buses using GPS and other surveillance systems to ensure adherence to schedules and optimize route performance.
- Identified, reported, and addressed operational incidents, breakdowns, or accidents by coordinating with field teams, maintenance, and emergency services.
- Served as a primary point of contact for bus drivers, dispatchers, and other stakeholders, providing real-time support and relaying critical information regarding route adjustments, traffic conditions, or delays.
- Adjust schedules, dispatch additional buses, or reroute services in response to unexpected changes, such as traffic congestion, vehicle breakdowns, or adverse weather conditions.
- Utilized data analytics tools to monitor and report on key performance indicators (KPIs), such as punctuality rates, reliability scores, and service efficiency metrics. Analyzed trends in KPI data to identify areas for improvement and recommend process enhancements aimed at boosting overall service quality.
- Communicated with the maintenance department on vehicle issues requiring immediate attention, and schedule repairs or replacement of buses as needed.
- Acted quickly in emergency situations by executing OCC protocols, coordinating with internal and external emergency services, and maintained calm communication with all involved parties.
- Ensured that all bus drivers adhere to safety standards and regulatory requirements set by the RTA and other governing bodies in case of emergencies and breakdowns.
Statistical Surveyor
Dubai Statistics Center (DSC)
01.2017 - 01.2021
- Assisted in the collection and recording of data for various statistical projects, contributing to the center's community-focused initiatives.
- Conducted surveys in the field, ensuring accurate and reliable data gathering.
- Collaborated with team members to implement effective survey methodologies and improve data collection processes.
Education
Bachelor of Accounting -
MODERN ACADEMY IN CAIRO
ENGLISH - undefined
AMERICAN UNIVESITY IN CAIRO
Skills
Quality Assurance
Safety Compliance
Analytical Thinking
Problem-Solving
Teamwork and Collaboration
Effective Communication
Attention to Detail
Deadline Adherence
Languages
Arabic
English
Awards
DUBAI STATISTICS CENTER AWARD - The best employee for 2019 given by DSc management
Timeline
Operator - Waste Management Unit
Dubai Municipality - Waste Management Unit
10.2023 - Current
Operator - Operation Control Center
Roads and transport authority (RTA)
04.2021 - 04.2022
Statistical Surveyor
Dubai Statistics Center (DSC)
01.2017 - 01.2021
Bachelor of Accounting -
MODERN ACADEMY IN CAIRO
ENGLISH - undefined
AMERICAN UNIVESITY IN CAIRO
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