Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Youssef Ragab

Dubai

Summary

Motivated and adaptable professional with strong experience in customer service, teamwork, and fast-paced environments. Skilled in communication, time management, and problem-solving, with proven ability to work under pressure and deliver excellent results. Quick learner with proficiency in Microsoft Office (Word, Excel) and a commitment to achieving performance targets and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Vodafone
07.2024 - 08.2025
  • Assisted walk-in customers with Vodafone products, services, and account-related inquiries, ensuring an excellent in-store experience.
  • Handled billing, payments, SIM activations, upgrades, and account modifications with accuracy and compliance to company policies.
  • Resolved customer complaints face-to-face, providing quick solutions or escalating complex issues to management when required.
  • Promoted Vodafone plans, devices, and value-added services to meet customer needs and achieve individual and store sales targets.
  • Maintained store presentation, ensured product displays were up to date, and supported team efforts to exceed customer satisfaction (CSAT) and sales KPIs.

Fitness Trainer

Muscle Factory Gym
07.2022 - 03.2024
  • Designed and delivered personalized fitness programs tailored to client goals, including weight management, strength training, and endurance improvement.
  • Conducted fitness assessments, monitored progress, and adjusted training plans to maximize results.
  • Instructed clients on proper exercise techniques, injury prevention, and safe use of gym equipment.
  • Promoted healthy lifestyle habits through nutrition guidance, motivation, and ongoing support.
  • Maintained a clean, safe, and motivating training environment while ensuring compliance with health and safety standards.

Assistant Chef

Balbaa Restaurant
01.2019 - 05.2022
  • Assisted Head Chef in food preparation, cooking, and plating while ensuring consistency in quality, taste, and presentation.
  • Maintained kitchen hygiene and safety standards in compliance with food safety regulations (HACCP/ISO).
  • Supported inventory management by monitoring stock levels, rotating supplies, and reducing food waste.
  • Coordinated with kitchen staff to ensure smooth operations during peak service hours.
  • Contributed to menu planning and recipe development to enhance customer satisfaction and dining experience.

Education

High School Diploma -

Gamal Abdel Nasser Military Secondary School
Alexandria, Egypt
06.2016

Skills

  • Microsoft Word & Excel
  • Time Management & Organization
  • Team Collaboration
  • Ability to Work Under Pressure
  • Customer Service & Communication
  • Sales & Upselling Skills
  • Fast & Adaptive Learner

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)

Certification

English Conversation Course – American Language Institute ( A.L.I)

Timeline

Customer Service Representative

Vodafone
07.2024 - 08.2025

Fitness Trainer

Muscle Factory Gym
07.2022 - 03.2024

Assistant Chef

Balbaa Restaurant
01.2019 - 05.2022

High School Diploma -

Gamal Abdel Nasser Military Secondary School

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Youssef Ragab