Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Hi, I’m

Youssef Reda

Sharjah
Youssef Reda

Summary

Hard worker experienced in problem-solving, service, and time management. Aiming to leverage my abilities to successfully fill the job title role at your company. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable, with a good work ethic, and the ability to quickly adapt to new tasks and environments. Driven and energetic

Diplomatic customer service professional, experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

4
years of professional experience

Work History

starwood properties
Dubai

Real Estate Agent
10.2024 - Current

Job overview

  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Generated leads through networking activities such as cold calls and referrals from past clients.

Nike

Sales Associate
06.2024 - 07.2024

Job overview

  • Achieve excellent customer services while consistently meeting the Customer needs.
  • Answering customer inquiries regarding Nike goods and services, helping shoppers locate items, recommending suitable products, organizing merchandise on the sales floor, and assembling in-store displays.
  • Sales associates also clean work areas and perform cashier duties as needed.

Apple

Apple Store Support
02.2024 - 03.2024

Job overview

  • When a customer becomes an owner, it’s the beginning of a relationship. And this team helps make sure that relationship thrives.
  • When customers visit the Apple Store, you’ll put your own passions to work to help customers bring their personal projects to life.
  • You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code.
  • If you have a talent for hands-on problem solving, you can address customers’ technical issues to reconnect them with the Apple experience they love.
  • Roles include Creative, Technical Specialist, and Genius.

tsheel
Sharjah

Customer Service Representative
01.2023 - 04.2023

Job overview

  • Providing advice, information and assistance to callers.
  • Attempting to resolve all enquires on first contact with the Caller.
  • Making sure that all telephone calls are answered promptly.
  • Dealing with a customer's queries, requests, orders or complaints.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

freelancer
Sharjah

Designer
02.2021 - 05.2021

Job overview

  • Created innovative design packages to elevate and differentiate branding and marketing.
  • Brainstormed innovative deliverables to encompass client vision and key design principles.

Education

AL Aqsa
Ajman

High School Diploma
06.2022

University Overview

Skills

  • Teamwork skills
  • Customer feedback
  • Creative design layouts
  • Working with designers
  • Customer service
  • Multitasking abilities
  • Photo imaging
  • Time management
  • Fashion Trends Understanding
  • Online and web context design

Personal Information

Personal Information

Driving License: Valid UAE Driving License

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Real Estate Agent
starwood properties
10.2024 - Current
Sales Associate
Nike
06.2024 - 07.2024
Apple Store Support
Apple
02.2024 - 03.2024
Customer Service Representative
tsheel
01.2023 - 04.2023
Designer
freelancer
02.2021 - 05.2021
AL Aqsa
High School Diploma
Youssef Reda