Youssef Samuel
DUBAI,United Arab Emirates
Summary
Highly communicative professional with more than 3 years of expertise as Front Desk Receptionist for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where guest satisfaction is of utmost importance, Beside that Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in English and Arabic with solution-oriented approach.
Overview
4
4
years of professional experience
Work History
Front office agent
Nikki Beach Resort & Spa Dubai
Dubai , United Arab Emirates
03.2021 - Current
- Greeting and welcome the guest upon arrival by smiling and standing up and continuing check in.
- Asking about guest preferences ( make up timing - Allergy - Departure time )
- Maintain effective communication with all related departments to ensure a smooth service delivery
- Checking and action the emails time to time.
- Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
- Responsible to facilitate the guest's arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience
- Being straight with visitors polices
- Attending the daily briefing on time.
- Preparing the Daily report and Highlight the notable arrivals and departures and long stay guest
- Googling all the arrivals 2 days in advance and place the trace incase they are VIP or bloggers and prepare special amenities.
- Checking always the TripAdvisor website to see the positive and negative comments and share it with the team.
- Promote our hotel facilities.
- Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies.
- Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
- Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival
- I'm always ensuring that all of our guests are happy by greeting them by their name and asking them How was their stay so far , if they need anything else be ensure is done perfectly and onetime and communicate to the related department if there is an complain and inform the manager on the spot.
- Upon departure always smiling and asking the guest about their stay, if they took everything from the safe box such as passport , or if they need luggage assistant and ask them if they need transportation to be arranged.
- Upselling the guest to get more revenue to the hotel and to let the guest enjoy the experience.
- Preparing the amenities report on Daily bases for our Top VIP guest and for the honeymooners, birthdays, anniversary, Courtesies
- Doing the courtesy call for every single guest specially our VIP and long stay guests and be ensure they are happy , if not i will extend the apology to the guest for any inconvenience caused. Moreover i create an Echo and log it in daily report. and i take the initiative to solve the issue and send apology amenities with apology card to the guest. and inform MOD on the spot.
- Prepare LPO, Settle City ledger & VCC billings.
- Check In House List in Opera with In house report on Vicas.
- Update my check ins.
- Sending No Post & In House List to F.B outlets
- Preparing Credit Limit Report, and highlight the one on departure and send the email to finance and MOD
- Prepare departure folder for the next shift in Night shift
- Send No Show Report Email and print RC's for No Show before night run.
- Check out all the rooms from Vicas and Opera after night run.
- Move all the PI to PM and send an email to reservations.
- Sending my handover email to the next shift and CC MOD.
Bellman
Paramount Dubai Hotel
Dubai
11.2019 - 02.2021
- Smile and greet every guest in the hotel.
- Help all guests take out any luggage's from their vehicles.
- Make deliveries up to guest rooms as per hotel policy.
- Doing physical check rooms.
- Arranging transportations , bus city trip for guests.
- Assist guests with their luggage's to their room for check-ins and check outs.
- Store luggage for guest and giving them luggage tag in order to identify it from other luggage's.
- Organize the storage area and make sure it's clean.
- Call cabs for guests.
- Monitor lobby appearance to maintain & keep safety standards.
- Ensure all guests leave satisfied at check out.
- Excellent communication and interpersonal skills with customer service orientation.
- Advise guests on local area (tourism or business locations, sights or events) Cross.
- Welcome and greet guests with great courtesy.
- Help guests with their things including luggage and other valuables.
- Get transport for customers and reservations in local restaurants.
Education
Bachelor -
Physical Education
2016
Skills
- Telephone skills
- Arabic speaker
- Strong computer skills
- Hard working
- Excellent problem solving
- Hospitality Team Member
- Reservations
- Organized
- Ability to work effectively both in a team environment as well as independently
- Microsoft Office Suite
- Flexible
- VIP guest experience
Languages
Arabic
Native
English
Fluent
Timeline
Front office agent
Nikki Beach Resort & Spa Dubai
03.2021 - Current
Bellman
Paramount Dubai Hotel
11.2019 - 02.2021
Bachelor -
Physical Education
Similar Profiles
Markeliana FlytzaniMarkeliana Flytzani
Head Waiter at Nikki Beach Resort & Spa SantoriniHead Waiter at Nikki Beach Resort & Spa Santorini
Noah SsekaddeNoah Ssekadde
Food Waiter at Dubai Marina Beach Resort & SpaFood Waiter at Dubai Marina Beach Resort & Spa
BUYUNGO JOSEPHBUYUNGO JOSEPH
Waiter at Retreat Pool bar, Grosvenor House Dubai and Le Royal Meridien Beach Resort & SpaWaiter at Retreat Pool bar, Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa