Football
Youssef Hassan
Accountant / Customer Service / Foreign Currency Cashier
Al Fujairah City,UAE
Summary
I come from a strong working experience background, feel that I have some transferable skills to the role you are looking for. I have an organized nature and like to ensure that as well. Also have an excellent time management skills and able to prioritize my work load. With over six years of successful experience in customer service, Accounting and cash management skills.
Overview
4
4
Languages
8
8
Certifications
18
18
years of post-secondary education
14
14
years of professional experience
Work History
FCY Cashier / Customer Service Staff
Al Ansari Exchange
Fujairah, UAE
01.2017 - Current
- Work as a part of team dealing with all foreign exchange queries.
- Handle large amounts of cash including foreign banking transfers.
- Trade and Deal with all foreign exchange enquires.
- Balance the cash at the end of each shift and report any variances.
- Make sales referrals; suggest alternate channels and cross-sell products & services.
- Make local and international money transfer by Western Union, TT, and Cash Express.
- Quickly learned new skills and applied them to daily tasks.
- Handled many calls per duty to address customer inquiries and concerns.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Branch Compliance Officer
Al Ansari Exchange
Abu Dhabi, UAE
01.2018 - 01.2020
- Ensure all transactions be done as per laid down procedures and UAE central bank guidelines.
- Ensure due diligence is carried out with respect to AML and other regulatory requirements.
- Answer customers' questions, and solve their complaints.
- Ensure that our operations and business transactions follow all relevant legal and internal rules, and operate in ethical manner while meeting our business objectives.
- Collaborate with internal and external auditors also with Head Management when needed.
- Educate staff on regulations and our company polices & internal circulars.
Warehouse Executive
Vodafone
Cairo, EGY
10.2015 - 12.2016
- Analyze sales records and compare them to our physical inventory.
- Report all the records to the inventory manager or the in charge.
- Maintain cleanliness and organization of the inventory room.
- Ensure that all shipments and inventory transactions are accurate.
- Interface with customers to answer questions or solve their issues.
- Maintain items recorded and utilize reports to project warehouse status.
Logistics Specialist
Vodafone
Cairo, EGY
10.2015 - 12.2016
- My team was responsible for coordinating the storage, transportation, and delivery of goods.
- Oversee and communicate with colleagues to ensure stock maintained and moved efficiently.
- Open-purchase, screen, procure, receive, store, and replace repair-selected components.
- Plan shipments based on product availability and customer requests.
- Provide information to customers about the status of their orders.
- Schedule shifts for our drivers with warehouse and courier team.
- Track orders to ensure timely deliveries.
Customer Service Supervisor
Kidzania
Cairo, EGY
06.2015 - 06.2016
- Attract potential customers by ensure excellent service and maintain high customer satisfaction.
- Prepare product and service reports by collecting & analyzing customer information.
- Follow communication procedures, guidelines and policies.
- Keep records of customer interactions, process customer accounts and file documents.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Resolved account issues to build rapport and relationships with clients.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Created customer support strategy to increase customer retention.
Assistant Pharmacist / Cashier
Ahmed Pharmacy
Cairo, EGY
06.2011 - 04.2015
- Handle all cash, Perform sales transactions, and Audit the medicines stock.
- Aware about most of medicine names and have the ability to read medical prescriptions.
- Have a good knowledge and experience about different types of all cosmetics.
- Maintain full control over delivering, stocking and labeling medicine & other products.
- Monitor all medicines conditions to prevent expiring or deterioration.
- Provide assistance other medical services such as injections, blood pressure and temperature measurements.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
Certified Management Accounting (CMA) - Financial Planning, Performance, And Analysis
PWC Academy
Abu Dhabi, UAE 01.2020 - Current
Bachelor’s Degree - Accounting and Finance
Cairo University
Giza, EGY 09.2011 - 05.2015
High School Diploma -
Gezira Experimental Language School
Cairo, EGY 09.1998 - 06.2011
Skills
Customer Service
Interests
PC Gaming
Reading
Food
Accomplishments
- PwC ــ May 2013.
- Audit Simulation Training” TE-DATA ــ July 2014 to August 2014.
- Financial and Accounting “Trainee” (Account Receivable / Account Payable) Vodafone ــ August 2014 to September 2014.
- Ana Trainee Program” (Financial and Operation department) Projects, Student Activities, and Volunteering Programs:.
- Delegate Auditing council at COMET from 2012 to 2013.
- Member Fundraising Committee at COMET from 2012 to 2013.
- Attended Auditing Simulation of PwC at Cairo University on Feb 2013.
- Attended Sales project at PepsiCo on May 2013.
Certification
LinkedIn Learning – Excel for Corporate Finance Professionals
Career Objectives
- Secure positions that enable me to use my strong communication skills.
- Work to enhance my professional skills in dynamic and stable workplace.
- Seeking for position related to my career leading to managerial responsibilities.
- Aim to obtain responsible job with an opportunity for professional challenges to achieve organizational and personal goals.
Timeline
Certified Management Accounting (CMA) - Financial Planning, Performance, And Analysis
PWC Academy
01.2020 - Current
Branch Compliance Officer
Al Ansari Exchange
01.2018 - 01.2020
FCY Cashier / Customer Service Staff
Al Ansari Exchange
01.2017 - Current
Logistics Specialist
Vodafone
10.2015 - 12.2016
Warehouse Executive
Vodafone
10.2015 - 12.2016
Customer Service Supervisor
Kidzania
06.2015 - 06.2016
Bachelor’s Degree - Accounting and Finance
Cairo University
09.2011 - 05.2015
Assistant Pharmacist / Cashier
Ahmed Pharmacy
06.2011 - 04.2015
High School Diploma -
Gezira Experimental Language School
09.1998 - 06.2011
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