Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Youssra Elhawary

Youssra Elhawary

Summary

Dynamic and results-oriented Groups & Events Sales Executive with over 6 years of experience in the hospitality industry. Demonstrated expertise in driving revenue growth through strategic sales planning, exceptional client relationship management, and seamless event execution. Proven ability to exceed targets in fast-paced environments, leveraging strong communication, negotiation, and organizational skills. Fluent in Arabic and English.

Overview

8
8
years of professional experience

Work History

Groups & Events Sales Executive

JA The Resort
Dubai, UAE
09.2023 - Current
  • Cultivate and manage key client relationships, ensuring high levels of satisfaction and repeat business
  • Develop tailored proposals and negotiate contracts, successfully closing high-value deals and exceeding sales targets
  • Collaborate with cross-functional teams to ensure flawless execution of events, consistently achieving positive feedback and client retention
  • Conduct market research to identify new business opportunities and adjust sales strategies to remain competitive.

Groups, Conferences, and Events Coordinator

Hilton Dubai Palm Jumeirah, Hilton Dubai Jumeirah, and Hilton Dubai The Walk
Dubai, UAE
08.2022 - 08.2023
  • Managed all aspects of group, conference, and event sales, driving substantial revenue growth for three Hilton properties
  • Executed comprehensive event management from initial inquiry to final execution, ensuring a seamless customer experience
  • Enhanced hotel revenue through strategic up-selling and cross-selling, aligning with the broader sales strategy
  • Maintained high standards of service by meticulously managing customer requirements.

Reservation Associate

Doubletree by Hilton M Square Hotel and Residences
Dubai, UAE
07.2021 - 08.2022
  • Optimized reservation processes to enhance customer experience and improve operational efficiency
  • Supported the Group, Conference, and Events Sales Team in achieving departmental goals through effective communication and administration
  • Developed strategies to maximize revenue from group and event bookings.

Sales Representative

Hilton Reservations and Customer Care (HRCC)
Alexandria Egypt
12.2018 - 06.2021
  • Handle Inbound Calls : Respond to inbound calls from guests looking to make hotel reservations or inquire about Hilton's products and services. Provide professional, accurate, and courteous service to ensure a positive booking experience.
  • Sales and Up-Selling : Utilize sales techniques to promote Hilton's brands and services, including room upgrades, special packages, and additional amenities. Strive to exceed individual sales targets and contribute to the overall sales performance of the HRCC team.
  • Customer Relationship Management : Build and maintain strong relationships with guests by understanding their needs and preferences. Provide personalized recommendations and ensure a high level of customer satisfaction.
  • Booking and Reservation Management : Accurately input reservation details into the system, ensuring all information is correct and complete. Manage changes, cancellations, and special requests in line with Hilton's policies and procedures.
  • Product Knowledge : Stay informed about Hilton's portfolio of properties, loyalty programs, and promotional offers. Use this knowledge to provide guests with relevant information and recommendations.
  • Problem Resolution : Address and resolve guest issues or concerns promptly and effectively. Escalate complex cases to the appropriate department as necessary.
  • Compliance and Quality Assurance : Adhere to Hilton's standards of service and quality assurance guidelines. Maintain confidentiality of guest information and comply with all company policies and procedures.
  • Performance Metrics : Achieve and maintain key performance metrics, including conversion rates, call handling times, and guest satisfaction scores.

Sales Coach

Sutherland Global Services - AT&T Account
Dubai, UAE
01.2018 - 12.2018
  • Led training programs for new sales personnel, enhancing team productivity and sales performance
  • Designed and delivered training materials and sessions, improving employee skills and sales techniques
  • Provided ongoing coaching and support, fostering a culture of continuous improvement and high performance.

Customer Service Representative

Vodafone UK - ECCO Outsourcing
Cairo, Egypt
10.2016 - 12.2017
  • Delivered outstanding customer service, managing inquiries and resolving issues efficiently
  • Played a key role in launching the AT&T account, handling escalations and providing expert support to customer service agents.

Education

Bachelor of Business Administration in Marketing -

Alexandria University
Alexandria , Egypt
05.2015

Skills

  • Client Relationship Management
  • Contract Negotiation
  • Event Coordination and Execution
  • Market Research and Analysis
  • Customer Service Excellence
  • Team Leadership and Development
  • Multitasking and Time Management

Languages

Arabic
English

References

Available upon request

Timeline

Groups & Events Sales Executive

JA The Resort
09.2023 - Current

Groups, Conferences, and Events Coordinator

Hilton Dubai Palm Jumeirah, Hilton Dubai Jumeirah, and Hilton Dubai The Walk
08.2022 - 08.2023

Reservation Associate

Doubletree by Hilton M Square Hotel and Residences
07.2021 - 08.2022

Sales Representative

Hilton Reservations and Customer Care (HRCC)
12.2018 - 06.2021

Sales Coach

Sutherland Global Services - AT&T Account
01.2018 - 12.2018

Customer Service Representative

Vodafone UK - ECCO Outsourcing
10.2016 - 12.2017

Bachelor of Business Administration in Marketing -

Alexandria University

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Youssra Elhawary